How To Fix SAFTN_AO011 - Document &1 is excluded due to multiple customers

SAP Error Message - Details

• Message type: E = Error

• Message class: SAFTN_AO - SAFT AO mensagens

• Message number: 011

• Message text: Document &1 is excluded due to multiple customers

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message SAFTN_AO011 - Document &1 is excluded due to multiple customers ?

  The SAP error message SAFTN_AO011, which states "Document &1 is excluded due to multiple customers," typically occurs in the context of generating reports or documents that involve customer data, such as the SAF-T (Standard Audit File for Tax) report. This error indicates that the system has identified a document that is associated with multiple customers, which is not allowed in the context of the report being generated.
  Cause:
  The primary cause of this error is that the document in question is linked to more than one customer. In many reporting scenarios, especially those related to tax compliance, each document should be associated with a single customer to ensure clarity and accuracy in reporting. When the system detects multiple customers for a single document, it excludes that document from the report to avoid confusion.
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Review the Document: Check the document referenced in the error message (indicated by &1). Look for any entries or line items that may be associated with multiple customers.
  
  
  Identify Customer Associations: Determine how many customers are linked to the document. This can often be done by reviewing the line items or details of the document in the SAP system.
  
  
  Correct the Document: If the document is indeed associated with multiple customers, you will need to correct it. This may involve:
  
  Splitting the document into separate entries for each customer.
  Modifying the document to ensure it only reflects one customer at a time.
  
  
  
  Re-run the Report: After making the necessary corrections, attempt to generate the report again to see if the error persists.
  
  
  Consult Documentation: If you are unsure about how to correct the document or if the issue is more complex, refer to SAP documentation or consult with your SAP support team for guidance.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional insights or solutions related to this error message.
  Transaction Codes: Familiarize yourself with transaction codes related to document management and reporting in SAP, such as FB03 (Display Document) or FBL1N (Vendor Line Item Display), to help in reviewing the documents.
  User Roles and Permissions: Ensure that you have the necessary permissions to view and edit the documents in question, as this can sometimes affect your ability to make changes.
  
  By following these steps, you should be able to address the SAFTN_AO011 error and successfully generate your report.