How To Fix S_ILM_LHM_MES012 - Only cases with the status "closed" can be deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: S_ILM_LHM_MES - Legal Hold Management

• Message number: 012

• Message text: Only cases with the status "closed" can be deleted

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message S_ILM_LHM_MES012 - Only cases with the status "closed" can be deleted ?

  The SAP error message S_ILM_LHM_MES012 indicates that you are attempting to delete cases in the Information Lifecycle Management (ILM) system that are not in a "closed" status. In ILM, only cases that have been finalized and are no longer active can be deleted to ensure data integrity and compliance with data retention policies.
  Cause:
  The primary cause of this error is that the cases you are trying to delete are still in an active status (e.g., "open," "in progress," etc.) and have not been closed. The ILM system enforces this rule to prevent accidental deletion of cases that may still be relevant or required for compliance purposes.
  Solution:
  To resolve this error, you need to ensure that the cases you want to delete are in the "closed" status. Here are the steps you can take:
  
  
  Check Case Status: Review the status of the cases you are trying to delete. You can do this by navigating to the relevant ILM transaction or report that lists the cases.
  
  
  Close the Cases: If the cases are not closed, you will need to follow the appropriate process to close them. This may involve:
  
  Completing any outstanding tasks or processes associated with the case.
  Changing the status of the case to "closed" through the appropriate transaction or function in SAP.
  
  
  
  Retry Deletion: Once the cases are confirmed to be in the "closed" status, attempt to delete them again.
  
  
  Related Information:
  
  ILM Compliance: Understand the compliance requirements related to data retention and deletion in your organization. ILM is often used to manage data in accordance with legal and regulatory requirements.
  User Permissions: Ensure that you have the necessary permissions to close and delete cases in the ILM system. If you do not have the required authorizations, contact your SAP administrator.
  Documentation: Refer to SAP documentation or help resources for more detailed instructions on managing cases within ILM, including how to change case statuses and the implications of deleting cases.
  
  If you continue to experience issues or if the cases should be closed but are not reflecting that status, consider reaching out to your SAP support team for further assistance.