How To Fix S_ILM_LHM_MES007 - Legal cased locked by user &1

SAP Error Message - Details

• Message type: E = Error

• Message class: S_ILM_LHM_MES - Legal Hold Management

• Message number: 007

• Message text: Legal cased locked by user &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message S_ILM_LHM_MES007 - Legal cased locked by user &1 ?

  The SAP error message S_ILM_LHM_MES007 indicates that a legal case is locked by a specific user (denoted by &1). This typically occurs in the context of Information Lifecycle Management (ILM) when a user is trying to access or modify a legal case that is currently locked by another user.
  Cause:
  
  User Lock: The legal case is being accessed or modified by another user, which prevents other users from making changes to it.
  Session Timeout: Sometimes, a user may have left a session open, causing the lock to persist even after they are no longer actively working on it.
  System Error: Occasionally, system errors or crashes can lead to locks not being released properly.
  
  Solution:
  
  Identify the Locking User: Check who is currently locking the legal case. This can usually be done through transaction codes like SM12 (to view lock entries) or SM21 (to check system logs).
  Contact the User: If possible, contact the user who is locking the case and ask them to release the lock by either completing their work or logging out of the session.
  Release the Lock: If the locking user is unavailable or the lock is no longer valid, an administrator can manually release the lock using transaction SM12. However, this should be done with caution to avoid data inconsistencies.
  Check for System Issues: If locks are persisting without a valid reason, it may be necessary to investigate system performance or configuration issues that could be causing locks to not be released properly.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  SM12: To view and manage lock entries.
  SM21: To check system logs for errors or warnings.
  SU01: To manage user accounts and check user sessions.
  
  
  Documentation: Review SAP documentation related to ILM and legal case management for best practices and troubleshooting steps.
  User Training: Ensure that users are trained on how to properly log out of sessions and manage their work to minimize locking issues.
  
  If the problem persists after trying the above solutions, it may be necessary to consult with SAP support for further assistance.