How To Fix S_CUS_IMG_TOOL021 - You can only print Word notes on the local printer

SAP Error Message - Details

• Message type: E = Error

• Message class: S_CUS_IMG_TOOL - Messages for IMG Tools

• Message number: 021

• Message text: You can only print Word notes on the local printer

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message S_CUS_IMG_TOOL021 - You can only print Word notes on the local printer ?

  The SAP error message S_CUS_IMG_TOOL021 indicates that you are trying to print Word notes from the SAP system, but the system is configured to only allow printing to a local printer. This typically occurs when the system is set up to restrict printing options or when the necessary configurations for printing to network printers are not in place.
  Cause:
  
  Local Printer Configuration: The SAP system is configured to allow printing only to local printers, which means that network printers or other types of printers are not available for use.
  User Authorization: The user may not have the necessary authorizations to print to network printers.
  SAP GUI Settings: The settings in the SAP GUI may be configured to restrict printing options.
  Word Integration: There may be issues with the integration between SAP and Microsoft Word, particularly if the Word document is not set up correctly for printing.
  
  Solution:
  
  
  Check Printer Configuration:
  
  Ensure that the printer you are trying to use is correctly configured in the SAP system.
  Go to transaction SPAD (Spool Administration) and check the printer settings. Make sure that the desired printer is set up and available.
  
  
  
  Change Printer Settings:
  
  If you need to print to a network printer, you may need to change the printer settings in your SAP GUI.
  Go to System > User Profile > Own Data and check the settings under the Defaults tab.
  
  
  
  User Authorizations:
  
  Verify that the user has the necessary authorizations to print to the desired printer. This may require assistance from your SAP security team.
  
  
  
  Local Printer Setup:
  
  If you are using a local printer, ensure that it is properly connected and configured on your local machine.
  
  
  
  SAP GUI Settings:
  
  Check the SAP GUI settings to ensure that printing options are not restricted. You can do this by going to Options in the SAP GUI and reviewing the settings under the Printing section.
  
  
  
  Word Document Setup:
  
  Ensure that the Word document you are trying to print is correctly formatted and that there are no issues with the document itself.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above settings, consider reaching out to your SAP support team or consulting the SAP Help Portal for further assistance.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the SAP documentation related to printing and spool administration for more detailed guidance on printer configuration and troubleshooting.
  Community Forums: Consider searching or posting in SAP community forums for insights from other users who may have encountered similar issues.
  
  By following these steps, you should be able to resolve the error and successfully print Word notes from the SAP system.