How To Fix S_AUT021 - No comment exists for signature in logon language

SAP Error Message - Details

• Message type: E = Error

• Message class: S_AUT - Audit Trail (ILM): Messages

• Message number: 021

• Message text: No comment exists for signature in logon language

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message S_AUT021 - No comment exists for signature in logon language ?

  The SAP error message S_AUT021 ("No comment exists for signature in logon language") typically occurs when a user tries to access a signature or a comment in a language that does not have a corresponding entry in the system. This can happen in various contexts, such as when dealing with workflows, approvals, or document management where signatures or comments are expected to be displayed in the user's logon language.
  Cause:
  
  Missing Language Entry: The primary cause of this error is that there is no comment or signature text available in the language that the user is logged in with. For example, if a user is logged in with English but the comment is only available in German, the system will throw this error.
  Configuration Issues: There may be configuration issues in the system where the language settings for signatures or comments are not properly maintained.
  Data Entry Errors: Sometimes, the data might not have been entered correctly, or the relevant translations might not have been provided.
  
  Solution:
  
  Check Language Settings: Ensure that the comment or signature exists in the language that the user is logged in with. You can do this by checking the relevant tables or configuration settings in SAP.
  Add Missing Translations: If the comment or signature is missing in the required language, you will need to add the appropriate translations. This can typically be done by a user with the necessary authorizations.
  Fallback Language: If possible, configure a fallback language for comments or signatures so that if a comment is not available in the user's logon language, it can default to another language that does have the entry.
  User Training: Ensure that users are aware of the importance of entering comments and signatures in multiple languages if the system is used in a multilingual environment.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SE63 (Translation) to manage translations or SE11 (Data Dictionary) to check the relevant tables.
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional guidance on handling multilingual settings.
  User Roles and Authorizations: Ensure that users have the necessary roles and authorizations to view or edit comments and signatures.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP Basis or functional team for further investigation.