How To Fix S_ARC_LCM_MES020 - Cannot determine the status of the case

SAP Error Message - Details

• Message type: E = Error

• Message class: S_ARC_LCM_MES - Message Class for Legal Case Management (Subcomponent)

• Message number: 020

• Message text: Cannot determine the status of the case

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message S_ARC_LCM_MES020 - Cannot determine the status of the case ?

  The SAP error message S_ARC_LCM_MES020, which states "Cannot determine the status of the case," typically occurs in the context of SAP's Archiving and Data Lifecycle Management (LCM) functionalities. This error can arise due to various reasons, and understanding the cause is essential for finding a solution.
  Possible Causes:
  
  Missing or Incomplete Data: The case or object you are trying to access may not have all the necessary data or may not be fully processed in the system.
  Authorization Issues: The user may not have the required authorizations to view or manage the case status.
  System Configuration: There may be issues with the configuration of the archiving or data lifecycle management settings in the SAP system.
  Database Issues: There could be inconsistencies or issues in the database that prevent the system from retrieving the status of the case.
  Software Bugs: There may be bugs in the version of SAP you are using that affect the functionality related to case status determination.
  
  Solutions:
  
  Check Data Completeness: Ensure that all necessary data for the case is present and correctly processed. You may need to review the case details and ensure that it has been fully created and archived.
  Review Authorizations: Verify that the user has the appropriate authorizations to access the case status. You may need to consult with your SAP security team to ensure that the user roles are correctly assigned.
  Configuration Review: Check the configuration settings for archiving and LCM in your SAP system. Ensure that all necessary settings are correctly configured.
  Database Consistency Check: Run database consistency checks to identify and resolve any issues that may be affecting the retrieval of case status.
  SAP Notes and Support: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates available that resolve known issues.
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error and the context in which it occurs.
  
  Related Information:
  
  SAP Documentation: Review the official SAP documentation related to archiving and data lifecycle management for additional insights and troubleshooting steps.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared by other users.
  System Logs: Check system logs (transaction codes like SLG1) for any additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to diagnose and resolve the S_ARC_LCM_MES020 error in your SAP system.