How To Fix /S4PPM/HIERARCHY008 - Inconsistent hierarchy data. Contact technical support.

SAP Error Message - Details

• Message type: E = Error

• Message class: /S4PPM/HIERARCHY -

• Message number: 008

• Message text: Inconsistent hierarchy data. Contact technical support.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /S4PPM/HIERARCHY008 - Inconsistent hierarchy data. Contact technical support. ?

  The SAP error message /S4PPM/HIERARCHY008 Inconsistent hierarchy data. Contact technical support typically indicates that there is an inconsistency in the hierarchy data within the SAP system, particularly in the context of Project Portfolio Management (PPM) or similar modules that utilize hierarchical structures.
  Causes:
  
  Data Corruption: The hierarchy data may have been corrupted due to system errors, incomplete updates, or failed transactions.
  Inconsistent Data Entries: There may be inconsistencies in the way data is entered or structured, such as missing parent-child relationships or duplicate entries.
  Configuration Issues: Incorrect configuration settings in the hierarchy management could lead to inconsistencies.
  Transport Issues: If changes were transported from one system to another (e.g., from development to production), inconsistencies may arise if the transport was not executed correctly.
  Custom Developments: Custom programs or enhancements that manipulate hierarchy data may introduce inconsistencies if not properly coded.
  
  Solutions:
  
  Data Validation: Check the hierarchy data for inconsistencies. This may involve running reports or using transaction codes that can help identify issues in the hierarchy structure.
  Rebuild Hierarchy: If the hierarchy is significantly corrupted, it may be necessary to rebuild it from scratch or restore it from a backup.
  Check Configuration: Review the configuration settings related to hierarchy management to ensure they are set up correctly.
  Use SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error. SAP frequently releases notes that provide fixes or workarounds for known issues.
  Contact Technical Support: If the issue persists and cannot be resolved through the above steps, it is advisable to contact SAP technical support for assistance. Provide them with detailed information about the error, including any steps taken to troubleshoot.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CJ20N (Project Builder), CJ03 (Display Project), or others that may help in analyzing the hierarchy.
  SAP Community: Engage with the SAP Community forums where other users may have encountered similar issues and can provide insights or solutions.
  Documentation: Review SAP documentation related to Project Portfolio Management and hierarchy management for best practices and troubleshooting steps.
  
  Preventive Measures:
  
  Regularly back up hierarchy data.
  Implement data validation checks during data entry.
  Monitor system logs for errors that may indicate underlying issues with hierarchy data.
  Ensure proper training for users who manage hierarchy data to minimize entry errors.
  
  By following these steps, you should be able to identify and resolve the inconsistency in the hierarchy data that is causing the error message.