How To Fix S1302 - Collector - Internal error: Get address failed

SAP Error Message - Details

• Message type: E = Error

• Message class: S1 - Statistik / SAP-Monitor

• Message number: 302

• Message text: Collector - Internal error: Get address failed

What causes this issue?

When executing saposcol or saposcol.net, an internal error occurred.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message S1302 - Collector - Internal error: Get address failed ?

  The SAP error message "S1302 Collector - Internal error: Get address failed" typically indicates an issue with the SAP system's ability to retrieve or resolve an address for a specific object or service. This error can occur in various contexts, such as during data collection processes, system monitoring, or when accessing certain functionalities within the SAP environment.
  Possible Causes:
  
  Network Issues: There may be network connectivity problems that prevent the SAP system from reaching the required services or databases.
  Configuration Errors: Incorrect configuration settings in the SAP system or in the underlying infrastructure can lead to address resolution failures.
  Service Unavailability: The service or resource that the system is trying to access may be down or not properly registered.
  Authorization Issues: Lack of proper authorizations for the user or service trying to access the resource can lead to this error.
  System Bugs: There may be bugs or issues in the specific version of SAP you are using that could lead to this error.
  
  Solutions:
  
  Check Network Connectivity: Ensure that the SAP system has proper network access to the required services. You can use tools like ping or traceroute to diagnose network issues.
  Review Configuration Settings: Verify the configuration settings in the SAP system, especially those related to the services or components that are failing. Ensure that all necessary parameters are correctly set.
  Check Service Status: Ensure that the services or resources that the SAP system is trying to access are up and running. This may involve checking the status of application servers, databases, or other services.
  Review Authorizations: Check the user roles and authorizations to ensure that the user or service has the necessary permissions to access the required resources.
  Consult SAP Notes: Look for relevant SAP Notes or Knowledge Base Articles (KBAs) that may address this specific error. SAP frequently updates its documentation with solutions for known issues.
  System Logs: Review system logs (such as the developer trace files) for more detailed error messages that can provide additional context about the failure.
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including any logs or screenshots.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for your specific version to understand the context of the error and any related troubleshooting steps.
  Community Forums: Check SAP Community forums or other online resources where other users may have encountered and resolved similar issues.
  System Updates: Ensure that your SAP system is up to date with the latest patches and updates, as these can often resolve known issues.
  
  By following these steps, you should be able to diagnose and potentially resolve the "S1302 Collector - Internal error: Get address failed" error in your SAP environment.