How To Fix S03628 - DSR collector is not running in the CCMS background dispatcher client

SAP Error Message - Details

• Message type: E = Error

• Message class: S03 - Messages for Enjoy TCC Monitors, July 20, 1999

• Message number: 628

• Message text: DSR collector is not running in the CCMS background dispatcher client

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message S03628 - DSR collector is not running in the CCMS background dispatcher client ?

  The SAP error message S03628 indicates that the DSR (Data Service Request) collector is not running in the CCMS (Computing Center Management System) background dispatcher client. This can lead to issues with monitoring and managing system performance and resources.
  Cause:
  The error can occur due to several reasons, including:
  
  DSR Collector Not Started: The DSR collector process may not have been started or may have stopped unexpectedly.
  Configuration Issues: There may be configuration issues in the CCMS settings that prevent the DSR collector from running.
  System Resource Issues: Insufficient system resources (like memory or CPU) can prevent the DSR collector from functioning properly.
  Authorization Issues: The user or process may not have the necessary authorizations to start or run the DSR collector.
  Background Job Issues: The background job responsible for the DSR collector may have failed or been terminated.
  
  Solution:
  To resolve the S03628 error, you can follow these steps:
  
  
  Check DSR Collector Status:
  
  Use transaction code SM37 to check the status of background jobs. Look for any jobs related to the DSR collector and see if they are running or have failed.
  
  
  
  Start the DSR Collector:
  
  If the DSR collector is not running, you can manually start it. This can typically be done through transaction RZ20 or RZ21, depending on your system configuration.
  
  
  
  Review Configuration:
  
  Check the CCMS configuration settings to ensure that the DSR collector is properly configured. You can do this in transaction RZ21 or RZ20.
  
  
  
  Check System Resources:
  
  Monitor system resources using transaction SM50 or SM66 to ensure that there are enough resources available for the DSR collector to run.
  
  
  
  Review Logs:
  
  Check the system logs (transaction SM21) and the developer trace files (transaction ST22) for any errors or warnings that might provide more context on why the DSR collector is not running.
  
  
  
  Authorization Check:
  
  Ensure that the user or process has the necessary authorizations to run the DSR collector. You may need to consult with your SAP security team for this.
  
  
  
  Restart the Background Dispatcher:
  
  If the issue persists, consider restarting the background dispatcher. This can sometimes resolve issues with background processes.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  
  
  
  Related Information:
  
  CCMS: The Computing Center Management System is a tool used in SAP for monitoring and managing system performance.
  DSR Collector: This component is responsible for collecting data service requests, which are essential for performance monitoring.
  Background Jobs: In SAP, background jobs are processes that run in the background without user interaction, often used for tasks like data processing and reporting.
  
  If the problem persists after following these steps, it may be necessary to contact SAP support for further assistance.