How To Fix RW650 - Customer &1 is blocked

SAP Error Message - Details

• Message type: E = Error

• Message class: RW - Interface to Accounting

• Message number: 650

• Message text: Customer &1 is blocked

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message RW650 - Customer &1 is blocked ?

  The SAP error message RW650 indicates that a customer (identified by &1) is blocked in the system. This typically means that the customer account has been set to a status that prevents further transactions, such as sales orders, deliveries, or billing.
  Cause:
  
  Customer Blocked for Sales: The customer may be blocked for sales due to various reasons, such as credit issues, overdue payments, or internal company policies.
  Master Data Settings: The customer master data may have been set to "blocked" status in the system.
  Credit Limit Exceeded: The customer may have exceeded their credit limit, leading to a block on their account.
  Payment Issues: There may be outstanding invoices or payment issues that have led to the account being blocked.
  
  Solution:
  
  
  Check Customer Status: 
  
  Go to the customer master data (transaction code XD03 for general data or FD03 for company code data) and check the status of the customer. Look for any indicators that show the customer is blocked.
  
  
  
  Unblock Customer:
  
  If you have the necessary permissions, you can unblock the customer by changing the status in the customer master data (transaction code XD02 or FD02).
  Ensure that you have valid reasons for unblocking the customer, such as resolving any outstanding issues.
  
  
  
  Review Credit Management Settings:
  
  If the block is due to credit management settings, review the customer's credit limit and payment history. You may need to adjust the credit limit or resolve any overdue payments.
  
  
  
  Consult with Finance or Sales Team:
  
  If you are unsure why the customer is blocked, consult with your finance or sales team to understand the reason behind the block and whether it can be lifted.
  
  
  
  Document Changes: 
  
  Ensure that any changes made to the customer status are documented and communicated to relevant stakeholders to maintain transparency.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  XD03: Display Customer (General Data)
  FD03: Display Customer (Company Code Data)
  XD02: Change Customer (General Data)
  FD02: Change Customer (Company Code Data)
  
  
  
  Credit Management: If your organization uses SAP Credit Management, familiarize yourself with the credit control settings and how they affect customer accounts.
  
  
  User Roles and Permissions: Ensure that you have the appropriate roles and permissions to make changes to customer master data.
  
  
  SAP Notes: Check for any relevant SAP Notes or documentation that may provide additional insights or updates related to this error message.
  
  
  By following these steps, you should be able to identify the cause of the RW650 error and take appropriate action to resolve it.