How To Fix RU617 - Customer enhancement is not yet active

SAP Error Message - Details

• Message type: E = Error

• Message class: RU - Messages for order completion confirmation

• Message number: 617

• Message text: Customer enhancement is not yet active

What causes this issue?

You have integrated a self-defined subscreen into the user interface.
However, this subscreen or the whole customer enhancement is not
active. Therefore, the self-defined subscreen cannot be displayed.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check whether the self-defined subscreen you want to integrate into the
interface is activated. You should further ensure that the customer
enhancement CONFPP07 is active.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message RU617 - Customer enhancement is not yet active ?

  The SAP error message RU617, which states "Customer enhancement is not yet active," typically occurs when a user tries to access or utilize a customer enhancement (also known as a user exit or BAdI) that has not been activated in the system. This can happen in various scenarios, such as during the execution of a transaction or when trying to run a report that relies on a specific enhancement.
  Cause:
  
  Inactive Enhancement: The specific customer enhancement or user exit has not been activated in the SAP system.
  Missing Implementation: The implementation of the enhancement may not have been created or activated.
  Transport Issues: If the enhancement was transported from another system, it may not have been activated in the target system.
  
  Solution:
  To resolve the RU617 error, follow these steps:
  
  
  Check Enhancement Implementation:
  
  Go to transaction code SE19 (for BAdI implementations) or SE80 (for user exits).
  Look for the specific enhancement or user exit that is causing the issue.
  If it is not active, activate it.
  
  
  
  Activate the Enhancement:
  
  In transaction SE19, select the implementation and click on the "Activate" button.
  If you are using a user exit, navigate to the relevant user exit in SE80 and activate it.
  
  
  
  Check for Transport Requests:
  
  If the enhancement was transported from another system, ensure that the transport request has been imported correctly and that the enhancement is activated in the target system.
  
  
  
  Consult Documentation:
  
  Review any documentation related to the enhancement to ensure that all necessary steps have been followed for its activation.
  
  
  
  Contact SAP Support:
  
  If you are unable to resolve the issue, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SE19: For managing BAdI implementations.
  SE80: For accessing various development objects, including user exits.
  SE11: For checking database tables related to enhancements.
  
  
  
  Enhancement Framework: Familiarize yourself with the SAP Enhancement Framework, which allows for the addition of custom functionality without modifying the original code.
  
  
  Documentation: Always refer to the official SAP documentation or notes related to the specific enhancement for detailed instructions and best practices.
  
  
  By following these steps, you should be able to resolve the RU617 error and successfully activate the required customer enhancement in your SAP system.