How To Fix RTST_TP017 - A customer for receiving site "&1" does not exist.

SAP Error Message - Details

• Message type: E = Error

• Message class: RTST_TP - Messages of Fiori App Transfer Products

• Message number: 017

• Message text: A customer for receiving site "&1" does not exist.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message RTST_TP017 - A customer for receiving site "&1" does not exist. ?

  The SAP error message RTST_TP017 indicates that there is an issue related to a customer master record for a specific receiving site. The message states that a customer for the receiving site specified (represented by "&1") does not exist in the system. This error typically arises in scenarios involving logistics, sales, or distribution processes where customer data is required.
  Cause:
  
  Missing Customer Master Record: The most common cause is that the customer master record for the specified receiving site has not been created in the system.
  Incorrect Configuration: The receiving site may be incorrectly configured or not linked to the appropriate customer master data.
  Data Migration Issues: If data was migrated from another system, there may have been issues that resulted in missing customer records.
  Incorrect Input: The receiving site identifier may have been entered incorrectly, leading to the system not being able to find the corresponding customer.
  
  Solution:
  
  
  Create Customer Master Record:
  
  Navigate to the customer master data transaction (e.g., XD01 for creating a customer).
  Ensure that the customer for the specified receiving site is created with the correct details.
  Make sure to include all necessary information, such as company code, sales area, and other relevant data.
  
  
  
  Check Existing Customer Records:
  
  Use transaction XD03 to display the customer master record and verify if the customer exists for the specified receiving site.
  If the customer exists, ensure that it is active and properly configured.
  
  
  
  Verify Configuration:
  
  Check the configuration settings in the relevant modules (e.g., Sales and Distribution) to ensure that the receiving site is correctly linked to the customer.
  Ensure that the customer is assigned to the correct sales area and distribution channel.
  
  
  
  Data Consistency Check:
  
  If data migration was performed, run consistency checks to identify any missing or inconsistent data.
  Use transaction SE16 or SE11 to check the relevant database tables for customer data.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help resources for additional context on the error message and related processes.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  XD01: Create Customer (Centrally)
  XD02: Change Customer (Centrally)
  XD03: Display Customer (Centrally)
  SE16: Data Browser (to check database tables)
  
  
  
  Tables:
  
  KNA1: General Data in Customer Master
  KNB1: Company Code Data for Customer Master
  KNVV: Sales Data for Customer Master
  
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  
  
  By following these steps, you should be able to resolve the RTST_TP017 error and ensure that the customer master data is correctly set up for the receiving site in question.