How To Fix RTCMMD337 - Copy article hierarchy is started in background. Please check appl. log.

SAP Error Message - Details

• Message type: E = Error

• Message class: RTCMMD - Article Hierarchy

• Message number: 337

• Message text: Copy article hierarchy is started in background. Please check appl. log.

What causes this issue?

You chose, to copy the article hierarchy in background.

System Response

A background task is started to copy the article hierarchy. Messages,
created within a background task, are only shown in the application log.

How to fix this error?

Please check within the application log (transaction SLG1), if the copy
in background was successful or not. Search criteria and their values in
SLG1 for the messages related to the copy of a hierarchy, are: The
object has the value 'W', the subobject the value 'W_HIERERR' and the
external ID has the value 'Copy Article Hierarchy'.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message RTCMMD337 - Copy article hierarchy is started in background. Please check appl. log. ?

  The SAP error message RTCMMD337 indicates that a process related to copying an article hierarchy has been initiated in the background, and you are advised to check the application log for more details. This message typically arises in the context of SAP Retail or SAP S/4HANA environments where article hierarchies are managed.
  Cause:
  
  Background Job Initiation: The error suggests that a background job for copying an article hierarchy has been started, but it may not have completed successfully.
  Locking Issues: There might be locking issues if another process is trying to access the same data simultaneously.
  Data Consistency Issues: There could be inconsistencies in the data that prevent the hierarchy from being copied correctly.
  Configuration Issues: Incorrect configuration settings related to article hierarchies may lead to this error.
  Authorization Issues: The user executing the job may not have the necessary authorizations to perform the operation.
  
  Solution:
  
  
  Check Application Log: 
  
  Use transaction code SLG1 to check the application log for detailed error messages related to the job. Look for any specific error codes or messages that can provide more context.
  
  
  
  Monitor Background Jobs:
  
  Use transaction code SM37 to monitor the status of background jobs. Check if the job is still running, completed successfully, or failed. If it failed, review the job log for errors.
  
  
  
  Resolve Locking Issues:
  
  If there are locking issues, you may need to wait for the other process to complete or manually release the lock if it is safe to do so.
  
  
  
  Data Consistency Check:
  
  Ensure that the data being copied is consistent and does not have any missing or incorrect entries. You may need to run consistency checks or validations.
  
  
  
  Review Configuration:
  
  Check the configuration settings related to article hierarchies in your SAP system. Ensure that they are set up correctly.
  
  
  
  Authorization Check:
  
  Verify that the user executing the job has the necessary authorizations to perform the copy operation. You may need to consult with your SAP security team.
  
  
  
  Retry the Operation:
  
  After addressing any issues found in the application log or background job, you can retry the operation to see if it completes successfully.
  
  
  
  Related Information:
  
  Transaction Codes: 
  
  SLG1: Application log display
  SM37: Job monitoring
  
  
  SAP Notes: Check for any relevant SAP Notes that may address known issues related to article hierarchy copying.
  Documentation: Review SAP documentation related to article hierarchy management for best practices and troubleshooting steps.
  
  If the issue persists after following these steps, consider reaching out to SAP support for further assistance.