How To Fix RT780 - Scheduling of external commands using CCMS agents

SAP Error Message - Details

• Message type: E = Error

• Message class: RT - Monitoring infrastructure MSG and alert texts

• Message number: 780

• Message text: Scheduling of external commands using CCMS agents

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message RT780 - Scheduling of external commands using CCMS agents ?

  The SAP error message RT780 typically relates to issues with the scheduling of external commands using CCMS (Computing Center Management System) agents. This error can occur in various scenarios, often indicating a problem with the configuration or communication between the SAP system and the CCMS agents.
  Causes:
  
  Configuration Issues: The CCMS agents may not be properly configured, leading to communication failures.
  Network Problems: There could be network connectivity issues between the SAP system and the CCMS agents.
  Agent Status: The CCMS agents may not be running or may be in an error state.
  Authorization Issues: The user executing the command may not have the necessary authorizations to run external commands.
  Resource Limitations: The system may be facing resource constraints (CPU, memory, etc.) that prevent the execution of external commands.
  Incorrect Command Syntax: The command being scheduled may have syntax errors or may not be valid.
  
  Solutions:
  
  Check Agent Status: Ensure that the CCMS agents are running correctly. You can check the status of the agents in the SAP system using transaction codes like SMMS or RZ20.
  Review Configuration: Verify the configuration settings for the CCMS agents. Ensure that they are correctly set up to communicate with the SAP system.
  Network Connectivity: Test the network connection between the SAP system and the CCMS agents. Ensure that there are no firewalls or network issues blocking communication.
  Authorization Check: Ensure that the user executing the command has the necessary authorizations. You can check user roles and authorizations in transaction SU01.
  Resource Monitoring: Monitor system resources to ensure that there are no bottlenecks. Use transaction ST02 for memory analysis and ST06 for CPU and memory usage.
  Command Validation: Double-check the syntax and validity of the external command being scheduled. Ensure that it is correctly formatted and executable.
  
  Related Information:
  
  SAP Notes: Check SAP Notes related to RT780 for any specific patches or updates that may address known issues.
  Documentation: Refer to the official SAP documentation for CCMS and external command scheduling for detailed configuration and troubleshooting steps.
  Logs and Traces: Review system logs (transaction SM21) and CCMS logs for any additional error messages or warnings that could provide more context on the issue.
  
  If the problem persists after following these steps, consider reaching out to SAP support for further assistance, providing them with detailed information about the error and the steps you have already taken.