How To Fix RT775 - Share of the ITS-Quota used by the ITS

SAP Error Message - Details

• Message type: E = Error

• Message class: RT - Monitoring infrastructure MSG and alert texts

• Message number: 775

• Message text: Share of the ITS-Quota used by the ITS

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message RT775 - Share of the ITS-Quota used by the ITS ?

  The SAP error message RT775 indicates that the Internet Transaction Server (ITS) has exceeded its quota for the number of active sessions or connections. This can happen when the number of users accessing the ITS exceeds the configured limits, leading to performance issues or the inability to establish new sessions.
  Cause:
  
  Exceeded Session Limit: The ITS has a predefined limit on the number of concurrent sessions it can handle. If this limit is reached, new users will not be able to connect.
  Configuration Settings: The quota settings for the ITS may be too low for the current usage patterns.
  Resource Constraints: Insufficient server resources (CPU, memory) can also lead to session management issues.
  Long-Running Sessions: If sessions are not being terminated properly, they can accumulate and consume the available quota.
  
  Solution:
  
  
  Increase ITS Quota:
  
  Adjust the configuration settings for the ITS to allow for a higher number of concurrent sessions. This can typically be done in the ITS configuration files or through the SAP GUI.
  Look for parameters like max_connections or similar settings in the ITS configuration.
  
  
  
  Monitor and Optimize Sessions:
  
  Regularly monitor active sessions and identify any long-running or idle sessions that can be terminated.
  Implement session timeout settings to automatically close inactive sessions.
  
  
  
  Check Server Resources:
  
  Ensure that the server hosting the ITS has adequate resources (CPU, memory, etc.) to handle the expected load.
  Consider scaling up the server or optimizing the application to reduce resource consumption.
  
  
  
  Load Balancing:
  
  If applicable, consider implementing load balancing to distribute the load across multiple ITS instances.
  
  
  
  Review Application Usage:
  
  Analyze the usage patterns of the application to understand peak usage times and adjust the ITS configuration accordingly.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes related to ITS and session management for specific guidance and best practices.
  Documentation: Refer to the official SAP documentation for the Internet Transaction Server for detailed configuration instructions.
  Monitoring Tools: Utilize SAP monitoring tools to keep track of session usage and performance metrics.
  
  By addressing the underlying causes and implementing the suggested solutions, you should be able to resolve the RT775 error and improve the performance of your ITS environment.