How To Fix RT757 - No CCMSPING agents logged onto system

SAP Error Message - Details

• Message type: E = Error

• Message class: RT - Monitoring infrastructure MSG and alert texts

• Message number: 757

• Message text: No CCMSPING agents logged onto system

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message RT757 - No CCMSPING agents logged onto system ?

  The SAP error message "RT757 No CCMSPING agents logged onto system" typically indicates that the CCMS (Computing Center Management System) monitoring agents are not connected to the SAP system. This can affect the ability to monitor the system's performance and health effectively.
  Causes:
  
  Agent Not Running: The CCMSPING agent may not be running on the SAP system.
  Network Issues: There may be network connectivity issues preventing the agent from communicating with the SAP system.
  Configuration Issues: The configuration settings for the CCMS agents may be incorrect or incomplete.
  Authorization Issues: The user or service account running the CCMS agent may not have the necessary permissions to connect to the SAP system.
  System Load: High system load or resource constraints may prevent the agent from logging in.
  
  Solutions:
  
  
  Check Agent Status:
  
  Verify that the CCMSPING agent is running. You can check this in the SAP system using transaction code SM51 to see the list of application servers and their statuses.
  
  
  
  Restart the Agent:
  
  If the agent is not running, restart it. This can often resolve temporary issues.
  
  
  
  Network Connectivity:
  
  Ensure that there are no network issues between the CCMS agent and the SAP system. You can use tools like ping or traceroute to check connectivity.
  
  
  
  Review Configuration:
  
  Check the configuration settings for the CCMS agents. Ensure that they are correctly set up to connect to the SAP system. This includes checking the instance profile and SAP GUI settings.
  
  
  
  Check Authorizations:
  
  Ensure that the user or service account running the CCMS agent has the necessary authorizations to connect to the SAP system. You may need to review the roles and permissions assigned to the user.
  
  
  
  System Resources:
  
  Monitor system resources (CPU, memory, etc.) to ensure that the system is not overloaded. If the system is under heavy load, consider optimizing performance or scaling resources.
  
  
  
  Review Logs:
  
  Check the logs for any error messages related to the CCMS agent. This can provide more insight into what might be causing the issue.
  
  
  
  SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide additional troubleshooting steps.
  
  
  
  Related Information:
  
  CCMS: The Computing Center Management System is a tool used in SAP for monitoring and managing system performance.
  SAP Basis: Knowledge of SAP Basis administration can be helpful in troubleshooting issues related to system performance and monitoring.
  Transaction Codes: Familiarity with transaction codes like SM51, SM37, and SM21 can assist in monitoring system status and logs.
  
  If the issue persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance.