How To Fix RT756 - CCMSPING agent push mode is not activated, method on hold

SAP Error Message - Details

• Message type: E = Error

• Message class: RT - Monitoring infrastructure MSG and alert texts

• Message number: 756

• Message text: CCMSPING agent push mode is not activated, method on hold

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message RT756 - CCMSPING agent push mode is not activated, method on hold ?

  The SAP error message "RT756 CCMSPING agent push mode is not activated, method on hold" typically indicates that the CCMS (Computing Center Management System) monitoring agent is not configured to operate in push mode. This can prevent the system from sending monitoring data to the central monitoring system, which can affect the overall monitoring and alerting capabilities of your SAP landscape.
  Cause:
  
  Push Mode Not Activated: The CCMSPING agent is not set to operate in push mode. This can happen if the configuration settings for the monitoring agent are not properly set.
  Network Issues: There may be network connectivity issues between the monitored system and the central monitoring system.
  Configuration Errors: Incorrect configuration in the SAP system or the CCMS settings can lead to this error.
  Agent Not Running: The monitoring agent may not be running or may have encountered an error.
  
  Solution:
  
  
  Activate Push Mode:
  
  Go to the SAP system where the CCMSPING agent is installed.
  Check the configuration settings for the CCMS agent. You can do this using transaction code RZ20 or RZ21.
  Ensure that the push mode is activated. This may involve setting specific parameters in the configuration files or using the SAP GUI to adjust settings.
  
  
  
  Check Agent Status:
  
  Use transaction RZ21 to check the status of the CCMS agent.
  Ensure that the agent is running. If it is not, restart the agent.
  
  
  
  Network Configuration:
  
  Verify that there are no network issues preventing communication between the monitored system and the central monitoring system.
  Check firewall settings, routing, and any other network configurations that may affect connectivity.
  
  
  
  Review Logs:
  
  Check the logs for the CCMS agent for any error messages or warnings that could provide more context on the issue.
  Use transaction SM21 to view system logs and ST22 for dump analysis.
  
  
  
  Consult Documentation:
  
  Refer to the SAP documentation for CCMS and monitoring agents for specific configuration steps and troubleshooting tips.
  
  
  
  SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  
  
  
  Related Information:
  
  CCMS: The Computing Center Management System is a tool used for monitoring and managing SAP systems.
  Push Mode vs. Pull Mode: In push mode, the agent sends data to the central monitoring system, while in pull mode, the central system requests data from the agents.
  Monitoring Agents: These are components that collect and send monitoring data from SAP systems to a central monitoring system.
  
  If the issue persists after following these steps, it may be beneficial to reach out to SAP support for further assistance.