How To Fix RT454 - CCMSPING communication error: System &1 service &2 unknown

SAP Error Message - Details

• Message type: E = Error

• Message class: RT - Monitoring infrastructure MSG and alert texts

• Message number: 454

• Message text: CCMSPING communication error: System &1 service &2 unknown

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message RT454 - CCMSPING communication error: System &1 service &2 unknown ?

  The SAP error message RT454 "CCMSPING communication error: System &1 service &2 unknown" typically indicates a problem with the communication between the SAP system and the CCMS (Computing Center Management System) monitoring infrastructure. This error can occur for various reasons, including configuration issues, network problems, or service availability.
  Causes:
  
  Incorrect Configuration: The system or service name specified in the configuration might be incorrect or not recognized by the CCMS.
  Service Not Running: The service that the CCMS is trying to ping may not be running on the target system.
  Network Issues: There could be network connectivity issues preventing communication between the systems.
  Authorization Issues: The user or service account may not have the necessary permissions to access the target system or service.
  System Name Changes: If the system name has changed (e.g., during a system copy or migration), the CCMS configuration may not have been updated accordingly.
  
  Solutions:
  
  
  Check Configuration:
  
  Verify the configuration settings in the CCMS for the system and service names. Ensure they are correct and match the actual system and service names.
  You can check the configuration in transaction RZ20 or RZ21.
  
  
  
  Verify Service Status:
  
  Ensure that the service you are trying to ping is up and running on the target system. You can check this using transaction SM51 to see the list of active instances.
  
  
  
  Network Connectivity:
  
  Test the network connectivity between the systems. You can use tools like ping or telnet to check if the target system is reachable on the required ports.
  
  
  
  Check Authorizations:
  
  Ensure that the user or service account used for the CCMS monitoring has the necessary authorizations to access the target system and service.
  
  
  
  Update System Names:
  
  If there have been changes to the system names, update the CCMS configuration to reflect the new names.
  
  
  
  Review Logs:
  
  Check the system logs (transaction SM21) and CCMS logs for any additional error messages that might provide more context about the issue.
  
  
  
  Restart Services:
  
  If applicable, restart the CCMS services or the SAP system to refresh the connections.
  
  
  
  Related Information:
  
  CCMS Documentation: Refer to SAP documentation on CCMS for detailed configuration and troubleshooting steps.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that might address this specific error or provide patches.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  
  If the problem persists after trying the above solutions, consider reaching out to SAP support for further assistance.