How To Fix RT402 - ITS monitoring: Message log attribute

SAP Error Message - Details

• Message type: E = Error

• Message class: RT - Monitoring infrastructure MSG and alert texts

• Message number: 402

• Message text: ITS monitoring: Message log attribute

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message RT402 - ITS monitoring: Message log attribute ?

  The SAP error message RT402, which pertains to ITS (Internet Transaction Server) monitoring, typically indicates an issue with the message log attribute in the context of monitoring ITS applications. Here’s a breakdown of the cause, potential solutions, and related information:
  Cause:
  
  Configuration Issues: The ITS might not be properly configured, leading to issues in logging messages.
  Message Log Attribute Missing: The specific message log attribute that the system is trying to access may not be defined or may be incorrectly set up.
  Authorization Problems: The user may not have the necessary authorizations to access the message log.
  System Errors: There could be underlying system errors or inconsistencies in the ITS setup or the application being monitored.
  
  Solution:
  
  
  Check Configuration:
  
  Verify the configuration settings for the ITS. Ensure that the message log attributes are correctly defined in the ITS configuration.
  Check the ITS configuration in transaction SICF to ensure that the services are correctly set up.
  
  
  
  Review Message Log Attributes:
  
  Go to the relevant transaction or configuration area where message log attributes are defined and ensure that they are correctly set up.
  If necessary, redefine or add the missing attributes.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access the message log. You can check this in transaction SU53 after the error occurs to see if there are any authorization issues.
  
  
  
  Check System Logs:
  
  Review the system logs (transaction SM21) and the application logs (transaction SLG1) for any related errors that might provide more context on the issue.
  
  
  
  Restart ITS:
  
  Sometimes, simply restarting the ITS service can resolve transient issues. You can do this through the SAP Management Console or the relevant administrative tools.
  
  
  
  Consult Documentation:
  
  Refer to the official SAP documentation or notes related to ITS monitoring and message logging for any specific guidance or updates.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide patches or updates.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Version Specifics: Ensure that you are aware of the specific version of SAP you are using, as solutions may vary between different versions of SAP and ITS.
  
  If the issue persists after trying the above solutions, it may be beneficial to reach out to SAP support for further assistance.