How To Fix RT396 - Client data in alert monitor

SAP Error Message - Details

• Message type: E = Error

• Message class: RT - Monitoring infrastructure MSG and alert texts

• Message number: 396

• Message text: Client data in alert monitor

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message RT396 - Client data in alert monitor ?

  The SAP error message RT396, which refers to "Client data in alert monitor," typically indicates that there is an issue with the client data being monitored in the SAP system. This error can arise in various contexts, often related to the Alert Monitor functionality in SAP Solution Manager or other monitoring tools.
  Cause:
  
  Client Configuration Issues: The client data may not be properly configured or may be missing necessary parameters.
  Authorization Problems: The user may not have the required authorizations to view or manage the client data in the alert monitor.
  Data Consistency Issues: There may be inconsistencies in the data being monitored, such as missing or corrupted entries.
  System Performance: High system load or performance issues can lead to problems in retrieving or displaying client data.
  
  Solution:
  
  
  Check Client Configuration:
  
  Verify that the client is correctly configured in the system. Ensure that all necessary parameters and settings are in place.
  Use transaction codes like SCC4 to check client settings.
  
  
  
  Review Authorizations:
  
  Ensure that the user has the necessary authorizations to access the alert monitor and view client data. You can check this using transaction SU53 to analyze authorization failures.
  
  
  
  Data Consistency Check:
  
  Run consistency checks on the data being monitored. This may involve checking for missing entries or correcting any corrupted data.
  Use transaction SM21 to check the system log for any related errors.
  
  
  
  Monitor System Performance:
  
  Check the system performance and load. If the system is under heavy load, consider optimizing performance or scheduling monitoring tasks during off-peak hours.
  
  
  
  Consult SAP Notes:
  
  Look for relevant SAP Notes that may address this specific error. You can search the SAP Support Portal for any updates or patches that may resolve the issue.
  
  
  
  Restart Monitoring Services:
  
  Sometimes, simply restarting the monitoring services or the SAP system can resolve transient issues.
  
  
  
  Related Information:
  
  SAP Solution Manager: If you are using SAP Solution Manager, ensure that it is properly configured and that all components are up to date.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as ALRTMON (Alert Monitor) and SM37 (Job Monitoring) for troubleshooting.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  
  If the problem persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance.