How To Fix RT384 - Heartbeat: Inactive since &1 &3 (threshold: &2 &3)

SAP Error Message - Details

• Message type: E = Error

• Message class: RT - Monitoring infrastructure MSG and alert texts

• Message number: 384

• Message text: Heartbeat: Inactive since &1 &3 (threshold: &2 &3)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message RT384 - Heartbeat: Inactive since &1 &3 (threshold: &2 &3) ?

  The SAP error message RT384 "Heartbeat: Inactive since &1 &3 (threshold: &2 &3)" typically indicates that a communication issue has occurred between the SAP application server and the database or between different components of the SAP system. This message is related to the monitoring of the system's heartbeat, which is a mechanism to ensure that the various components of the system are still active and communicating properly.
  Cause:
  
  Network Issues: There may be network connectivity problems between the application server and the database or other components.
  Database Performance: The database may be experiencing performance issues, causing it to be unresponsive for a period longer than the defined threshold.
  Resource Constraints: High CPU or memory usage on the application server or database server can lead to delays in processing requests.
  Configuration Issues: Incorrect configuration settings for the heartbeat monitoring parameters can lead to false alerts or missed communication.
  System Overload: If the system is overloaded with requests, it may not be able to respond in a timely manner.
  
  Solution:
  
  Check Network Connectivity: Ensure that there are no network issues between the application server and the database. You can use tools like ping or traceroute to diagnose connectivity.
  Monitor Database Performance: Check the performance of the database. Look for long-running queries, locks, or other performance bottlenecks. Use database monitoring tools to analyze performance metrics.
  Resource Monitoring: Monitor CPU, memory, and disk usage on both the application server and database server. If resources are maxed out, consider scaling up or optimizing the workload.
  Review Configuration: Check the configuration settings for the heartbeat monitoring parameters in the SAP system. Ensure that they are set appropriately for your environment.
  Restart Services: If the issue persists, consider restarting the affected services (e.g., application server, database) to reset the connections.
  Check Logs: Review the SAP system logs and database logs for any additional error messages or warnings that could provide more context about the issue.
  
  Related Information:
  
  SAP Notes: Check SAP Notes related to the specific error message for any patches or updates that may address the issue.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Documentation: Refer to SAP documentation for detailed information on system monitoring and performance tuning.
  
  If the problem persists after trying the above solutions, it may be necessary to engage SAP support for further assistance.