How To Fix RT383 - Heartbeat: Time passed since last signal from component

SAP Error Message - Details

• Message type: E = Error

• Message class: RT - Monitoring infrastructure MSG and alert texts

• Message number: 383

• Message text: Heartbeat: Time passed since last signal from component

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message RT383 - Heartbeat: Time passed since last signal from component ?

  The SAP error message RT383, which indicates "Heartbeat: Time passed since last signal from component," typically relates to issues with the communication between different components of the SAP system, particularly in a distributed environment. This error can occur in various scenarios, such as when the application server is unable to communicate with the database or when there are network issues.
  Causes:
  
  Network Issues: There may be network connectivity problems between the application server and the database server or other components.
  Resource Constraints: The server may be under heavy load, causing delays in processing or communication.
  Configuration Issues: Incorrect configuration settings in the SAP system or in the operating system can lead to communication failures.
  Component Failures: One of the components (like the database or application server) may have crashed or is not responding.
  Timeout Settings: The timeout settings for the heartbeat signal may be too short, leading to premature error messages.
  
  Solutions:
  
  Check Network Connectivity: Ensure that there are no network issues between the application server and the database server. Use tools like ping or traceroute to diagnose connectivity.
  Monitor System Resources: Check the CPU, memory, and disk usage on the servers. If the system is overloaded, consider optimizing performance or scaling resources.
  Review Configuration Settings: Verify the configuration settings in the SAP system and the operating system. Ensure that all parameters related to communication and timeouts are set correctly.
  Restart Components: If a specific component is unresponsive, consider restarting it. This could be the application server, database server, or any other relevant service.
  Increase Timeout Settings: If the heartbeat timeout settings are too short, consider increasing them to allow for longer processing times.
  Check Logs: Review the SAP system logs (transaction SM21) and the operating system logs for any additional error messages that could provide more context about the issue.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  System Monitoring Tools: Utilize SAP monitoring tools (like SAP Solution Manager) to keep track of system performance and health, which can help in proactively identifying issues before they lead to errors.
  
  If the problem persists after trying the above solutions, it may be necessary to involve SAP support for further assistance.