How To Fix RT360 - Availability of a system or instance as a percentage

SAP Error Message - Details

• Message type: E = Error

• Message class: RT - Monitoring infrastructure MSG and alert texts

• Message number: 360

• Message text: Availability of a system or instance as a percentage

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message RT360 - Availability of a system or instance as a percentage ?

  The SAP error message RT360 typically relates to the availability of a system or instance, indicating that the system's availability is being monitored and reported as a percentage. This message can arise in various contexts, often related to system performance, monitoring, or reporting tools within SAP.
  Cause:
  
  System Downtime: The system or instance may have experienced downtime due to maintenance, updates, or unexpected failures.
  Performance Issues: High resource utilization (CPU, memory, I/O) can lead to degraded performance, affecting the perceived availability.
  Configuration Issues: Incorrect configuration settings in the monitoring tools or the SAP system itself can lead to inaccurate availability reporting.
  Network Issues: Connectivity problems can affect the ability to monitor or access the system, leading to availability discrepancies.
  Monitoring Tool Errors: The tools used to measure availability may have bugs or misconfigurations that lead to incorrect reporting.
  
  Solution:
  
  Check System Status: Verify the current status of the SAP system and instances. Use transaction codes like SM51 (to check active instances) and SM12 (to check for locks) to diagnose issues.
  Review Logs: Check system logs (transaction SM21) and application logs (transaction SLG1) for any errors or warnings that could indicate the cause of downtime or performance issues.
  Monitor Resource Utilization: Use transaction ST03N to analyze workload and performance metrics. Identify any bottlenecks in CPU, memory, or I/O.
  Configuration Review: Ensure that the monitoring tools are correctly configured. Check settings in transaction RZ20 (for CCMS monitoring) and ensure that alerts are set up properly.
  Network Diagnostics: If network issues are suspected, perform network diagnostics to ensure connectivity between the monitoring tools and the SAP system.
  Consult SAP Notes: Look for relevant SAP Notes that may address known issues related to availability reporting. Use the SAP Support Portal to search for specific error codes or symptoms.
  
  Related Information:
  
  SAP Solution Manager: This tool can be used for monitoring system availability and performance. Ensure that it is properly configured and connected to your SAP systems.
  Service Level Agreements (SLAs): Review any SLAs in place to understand the expected availability and performance metrics for your SAP systems.
  Regular Maintenance: Schedule regular maintenance windows to minimize unexpected downtime and ensure that systems are updated and patched.
  Training and Documentation: Ensure that your team is trained on monitoring tools and understands how to interpret availability metrics.
  
  If the issue persists after following these steps, it may be beneficial to reach out to SAP support for further assistance.