How To Fix RT257 - &1 &3 > &2 &3 Frontend response time exceeds threshold (&4 dialog steps)

SAP Error Message - Details

• Message type: E = Error

• Message class: RT - Monitoring infrastructure MSG and alert texts

• Message number: 257

• Message text: &1 &3 > &2 &3 Frontend response time exceeds threshold (&4 dialog steps)

What causes this issue?

Frontend response time for the monitoring object SAP dialog service. The
time that the user waits at the frontend while the application server is
processing requests has exceeded the threshold that is defined.
Older SAP GUI releases may display incorrect data for the frontend
response time.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check Transaction ST03 for the workload statistics. Ensure that you have
installed the latest SAP GUI version.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message RT257 - &1 &3 > &2 &3 Frontend response time exceeds threshold (&4 dialog steps) ?

  The SAP error message RT257 indicates that the frontend response time for a transaction exceeds a predefined threshold, which can lead to performance issues and user dissatisfaction. This message typically appears in the context of performance monitoring and can be related to various factors affecting the response time of SAP GUI transactions.
  Cause:
  
  Network Latency: High latency in the network connection between the SAP GUI and the application server can lead to increased response times.
  Server Performance: The application server may be under heavy load, causing delays in processing requests.
  Database Performance: Slow database queries or locks can lead to longer response times for transactions.
  Inefficient Code: Poorly optimized ABAP code or inefficient transaction logic can contribute to longer processing times.
  Frontend Performance: Issues with the client machine, such as insufficient resources (CPU, memory) or other applications consuming resources, can also affect response times.
  Configuration Issues: Incorrect configuration settings in SAP or the network can lead to performance bottlenecks.
  
  Solution:
  
  Analyze Performance: Use transaction codes like ST03N (Workload Analysis) and ST22 (Dump Analysis) to analyze performance issues and identify bottlenecks.
  Check Network: Monitor network performance and latency. Tools like ping or traceroute can help identify network issues.
  Optimize Code: Review and optimize ABAP code for efficiency. Use transaction SE30 (Runtime Analysis) to identify long-running programs.
  Database Tuning: Analyze database performance and optimize queries. Use transaction DB02 to monitor database performance.
  Server Resources: Check the application server's resource usage (CPU, memory) using transaction SM51. If the server is overloaded, consider scaling up resources or load balancing.
  Frontend Optimization: Ensure that the client machines are adequately resourced and not overloaded with other applications.
  Adjust Thresholds: If the threshold is too low for your environment, consider adjusting it in the SAP system settings, but this should be done with caution and after thorough analysis.
  
  Related Information:
  
  SAP Notes: Check SAP Notes related to performance issues and the specific error message for any patches or updates.
  SAP Community: Engage with the SAP Community for insights and shared experiences from other users facing similar issues.
  Monitoring Tools: Consider using SAP Solution Manager or other monitoring tools to gain deeper insights into system performance and user experience.
  
  By systematically analyzing and addressing the potential causes, you can work towards resolving the RT257 error and improving the overall performance of SAP transactions.