How To Fix RT255 - Cannot determine information about job for background tool dispatching

RT255 - Overview

• Message type: E = Error

• Message class: RT - Monitoring infrastructure MSG and alert texts

• Message number: 255

• Message text: Cannot determine information about job for background tool dispatching

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message RT255 - Cannot determine information about job for background tool dispatching ?

  The SAP error message RT255, which states "Cannot determine information about job for background tool dispatching," typically occurs in the context of background job processing in SAP systems. This error can arise due to various reasons, and understanding the cause is essential for troubleshooting and resolving the issue.
  Causes:
  
  Job Not Found: The job that the system is trying to process may not exist or may have been deleted.
  Authorization Issues: The user or the background processing system may not have the necessary authorizations to access job information.
  Database Issues: There may be inconsistencies or issues in the database that prevent the system from retrieving job information.
  
  Configuration Issues: Incorrect configuration settings in the background processing system can lead to this error.
  System Load: High system load or performance issues may cause delays or failures in job processing.
  
  Solutions:
  
  Check Job Status: Use transaction code SM37 to check the status of the background job. Ensure that the job