How To Fix RT255 - Cannot determine information about job for background tool dispatching

SAP Error Message - Details

• Message type: E = Error

• Message class: RT - Monitoring infrastructure MSG and alert texts

• Message number: 255

• Message text: Cannot determine information about job for background tool dispatching

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message RT255 - Cannot determine information about job for background tool dispatching ?

  The SAP error message RT255, which states "Cannot determine information about job for background tool dispatching," typically occurs in the context of background job processing in SAP systems. This error can arise due to various reasons, and understanding the cause is essential for troubleshooting and resolving the issue.
  Causes:
  
  Job Not Found: The job that the system is trying to process may not exist or may have been deleted.
  Authorization Issues: The user or the background processing system may not have the necessary authorizations to access job information.
  Database Issues: There may be inconsistencies or issues in the database that prevent the system from retrieving job information.
  Configuration Issues: Incorrect configuration settings in the background processing system can lead to this error.
  System Load: High system load or performance issues may cause delays or failures in job processing.
  
  Solutions:
  
  Check Job Status: Use transaction code SM37 to check the status of the background job. Ensure that the job exists and is not in a canceled or finished state.
  Review Authorizations: Verify that the user or the background processing system has the necessary authorizations to access job information. Check roles and profiles assigned to the user.
  Database Consistency Check: Perform a database consistency check to ensure that there are no issues with the job tables. You may need to consult with your database administrator for this.
  Configuration Review: Review the configuration settings for background processing in transaction SM36 and ensure that everything is set up correctly.
  System Performance: Monitor system performance and check for any bottlenecks. If the system is under heavy load, consider scheduling jobs during off-peak hours.
  Restart Background Processing: In some cases, restarting the background processing system or the entire SAP system may resolve transient issues.
  
  Related Information:
  
  Transaction Codes:
  
  SM37: Monitor Background Jobs
  SM36: Define Background Job
  SM21: System Log
  ST22: Dump Analysis
  
  
  SAP Notes: Check SAP Notes related to background processing and job scheduling for any known issues or patches that may address this error.
  System Logs: Review system logs for any additional error messages or warnings that may provide more context about the issue.
  
  If the problem persists after trying the above solutions, it may be necessary to contact SAP support for further assistance, providing them with detailed information about the error and the steps taken to troubleshoot it.