How To Fix RT062 - Monitoring object: OS collector (SAPOSCOL)

SAP Error Message - Details

• Message type: E = Error

• Message class: RT - Monitoring infrastructure MSG and alert texts

• Message number: 062

• Message text: Monitoring object: OS collector (SAPOSCOL)

What causes this issue?

This MTE (monitoring tree element) reports on the SAP SAPOSCOL program.
This program should run on every host system upon which an SAP
application server or SAP database system runs. SAPOSCOL collects the
host system data that is reported to the monitoring architecture and
which is displayed in the alert monitor.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

An alert here indicates that SAPOSCOL is not running on a particular
host system. See the CCMS Guide (Help -> SAP Library -> BC -> CCMS) for
help in analyzing SAPOSCOL problems and restarting SAPOSCOL.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message RT062 - Monitoring object: OS collector (SAPOSCOL) ?

  The SAP error message RT062 related to the OS collector (SAPOSCOL) typically indicates an issue with the monitoring of operating system metrics in an SAP environment. This error can arise due to various reasons, including configuration issues, problems with the SAPOSCOL process itself, or issues with the underlying operating system.
  Cause:
  
  SAPOSCOL Not Running: The SAPOSCOL process may not be running, which is responsible for collecting operating system metrics.
  Configuration Issues: There may be misconfigurations in the monitoring setup or in the SAP system parameters.
  Permissions Issues: The user under which SAPOSCOL is running may not have the necessary permissions to access system metrics.
  Resource Limitations: The system may be under heavy load, causing SAPOSCOL to fail to collect data.
  Network Issues: If the SAP system is trying to communicate with a remote monitoring system, network issues could prevent successful data collection.
  
  Solution:
  
  
  Check SAPOSCOL Status:
  
  Use transaction code SM50 or SM66 to check if the SAPOSCOL process is running.
  If it is not running, you can start it manually using the command line or through the SAP GUI.
  
  
  
  Restart SAPOSCOL:
  
  If SAPOSCOL is running but not functioning correctly, try restarting it. You can do this by executing the following command in the command line:
  saposcol -start
  
  Alternatively, you can restart the entire SAP system if necessary.
  
  
  
  Check Configuration:
  
  Review the configuration settings for SAPOSCOL in the instance profile. Ensure that the parameters related to OS monitoring are correctly set.
  
  
  
  Check Permissions:
  
  Ensure that the user running SAPOSCOL has the necessary permissions to access system metrics. This may involve checking user roles and permissions on the operating system.
  
  
  
  Monitor System Resources:
  
  Check the system's resource usage (CPU, memory, disk I/O) to ensure that it is not overloaded. If the system is under heavy load, consider optimizing performance or scaling resources.
  
  
  
  Review Logs:
  
  Check the SAPOSCOL logs for any error messages or warnings that could provide more insight into the issue. Logs are typically found in the dev_saposcol file.
  
  
  
  Network Configuration:
  
  If applicable, check the network configuration to ensure that there are no connectivity issues between the SAP system and any remote monitoring tools.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes related to SAPOSCOL for any known issues or patches that may address the problem.
  Documentation: Refer to the official SAP documentation for detailed information on configuring and troubleshooting SAPOSCOL.
  Support: If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to diagnose and resolve the RT062 error related to the OS collector in your SAP environment.