How To Fix RSWWW008 - Internal error when getting chart settings

SAP Error Message - Details

• Message type: E = Error

• Message class: RSWWW - Messages for BW Web Reporting

• Message number: 008

• Message text: Internal error when getting chart settings

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message RSWWW008 - Internal error when getting chart settings ?

  The SAP error message RSWWW008, which states "Internal error when getting chart settings," typically occurs in the context of SAP BW (Business Warehouse) or SAP BI (Business Intelligence) when there is an issue with the configuration or retrieval of chart settings in reporting tools like BEx Analyzer or Web Intelligence.
  Causes:
  
  Corrupted Chart Settings: The chart settings may be corrupted or improperly configured in the system.
  Authorization Issues: The user may not have the necessary authorizations to access the chart settings.
  System Bugs: There may be bugs or inconsistencies in the SAP system or the specific version being used.
  Data Source Issues: Problems with the underlying data source or queries can also lead to this error.
  Browser Compatibility: If using a web-based reporting tool, browser compatibility issues may arise.
  
  Solutions:
  
  Check Chart Settings: Review and, if necessary, reset the chart settings in the reporting tool. This can often be done by navigating to the relevant settings in the application.
  User Authorizations: Ensure that the user has the appropriate authorizations to access the chart settings. This may involve checking roles and permissions in the SAP system.
  System Updates: Check for any available patches or updates for your SAP system. Applying the latest updates can resolve known bugs.
  Clear Cache: Clear the cache of the reporting tool or the browser (if applicable) to eliminate any temporary issues.
  Check Data Sources: Verify that the data sources and queries are functioning correctly. Run the queries independently to ensure they return the expected results.
  Consult SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error. SAP frequently publishes notes that provide solutions or workarounds for known issues.
  Contact SAP Support: If the issue persists, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including the context in which it occurs.
  
  Related Information:
  
  SAP Documentation: Review the official SAP documentation for the specific version of the software you are using, as it may contain troubleshooting steps or additional context for this error.
  Community Forums: Check SAP Community forums or other user groups where similar issues may have been discussed. Other users may have encountered the same error and found solutions.
  System Logs: Analyze system logs (transaction codes like ST22 for dumps or SM21 for system logs) to gather more information about the error and its context.
  
  By following these steps, you should be able to diagnose and potentially resolve the RSWWW008 error in your SAP environment.