How To Fix RSTT0392 - Internal error during document processing of characteristic value &1 (&2)

SAP Error Message - Details

• Message type: E = Error

• Message class: RSTT0 - Trace Tool: Message Class Engine Layer

• Message number: 392

• Message text: Internal error during document processing of characteristic value &1 (&2)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message RSTT0392 - Internal error during document processing of characteristic value &1 (&2) ?

  The SAP error message RSTT0392, which states "Internal error during document processing of characteristic value &1 (&2)," typically indicates that there is an issue with the processing of a characteristic value in the context of document handling or processing in SAP. This error can arise in various scenarios, particularly when dealing with characteristics in the context of classification, variant configuration, or document management.
  Possible Causes:
  
  Data Inconsistency: There may be inconsistencies in the data related to the characteristic value being processed. This could be due to missing or incorrect entries in the master data.
  Configuration Issues: The configuration settings for the characteristics or the document type may not be set up correctly, leading to processing errors.
  System Bugs: There could be a bug in the SAP system or a specific transaction that is causing the internal error.
  Authorization Issues: Lack of proper authorizations for the user trying to process the document may lead to unexpected errors.
  Performance Issues: If the system is under heavy load, it may lead to timeouts or other performance-related errors.
  
  Solutions:
  
  Check Data Consistency: Verify the characteristic values and ensure that all required data is correctly maintained in the system. Check for any missing or incorrect entries.
  Review Configuration: Go through the configuration settings related to the characteristics and document types. Ensure that they are set up correctly according to the business requirements.
  Check for Notes and Patches: Look for SAP Notes related to this error message. SAP may have released patches or notes that address this specific issue.
  Debugging: If you have access to debugging tools, you can analyze the program or transaction that is causing the error to identify the root cause.
  User Authorizations: Ensure that the user has the necessary authorizations to perform the action that is leading to the error.
  Contact SAP Support: If the issue persists and you cannot find a resolution, consider reaching out to SAP Support for assistance. Provide them with the error details and any relevant logs.
  
  Related Information:
  
  Transaction Codes: Depending on where the error occurs, you may want to check specific transaction codes related to document processing, such as MM01 (Create Material), VA01 (Create Sales Order), etc.
  SAP Notes: Search the SAP Support Portal for notes related to RSTT0392 or similar error messages.
  Community Forums: Check SAP Community forums or other user groups for discussions related to this error, as other users may have encountered and resolved similar issues.
  
  By following these steps, you should be able to diagnose and potentially resolve the RSTT0392 error in your SAP system.