How To Fix RSTCT021 - RFC destination not found. IGS not configured

SAP Error Message - Details

• Message type: E = Error

• Message class: RSTCT - Messages of package RSTCT

• Message number: 021

• Message text: RFC destination not found. IGS not configured

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message RSTCT021 - RFC destination not found. IGS not configured ?

  The SAP error message RSTCT021 indicates that the RFC (Remote Function Call) destination required for the Internet Graphics Service (IGS) is not configured or cannot be found. This error typically arises when trying to use the IGS for rendering or displaying graphics in SAP applications.
  Cause:
  
  Missing RFC Destination: The specified RFC destination for the IGS is not defined in the SAP system.
  Incorrect Configuration: The existing RFC destination may be incorrectly configured or inactive.
  Network Issues: There may be network connectivity issues preventing the SAP system from reaching the IGS.
  Authorization Issues: The user may not have the necessary authorizations to access the IGS or the RFC destination.
  
  Solution:
  To resolve the RSTCT021 error, follow these steps:
  
  
  Check RFC Destination:
  
  Go to transaction SM59 in the SAP GUI.
  Look for the RFC destination that is supposed to be used by the IGS (usually named something like IGS or SAP_IGS).
  If it does not exist, you will need to create it.
  
  
  
  Create or Configure RFC Destination:
  
  If the RFC destination is missing, create a new one:
  
  Click on "Create" and enter the necessary details (e.g., target host, system number, client, user credentials).
  Ensure that the connection type is set correctly (usually "3" for TCP/IP connections).
  
  
  If it exists but is misconfigured, check the settings and correct them as needed.
  
  
  
  Test the RFC Connection:
  
  After creating or modifying the RFC destination, use the "Test Connection" feature in SM59 to ensure that the connection is working properly.
  
  
  
  Check IGS Configuration:
  
  Ensure that the IGS is properly configured in your SAP system. You can check the configuration in transaction SICF (Internet Communication Framework).
  Look for the IGS service and ensure it is activated.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to access the IGS and the RFC destination.
  
  
  
  Restart IGS:
  
  If changes were made, consider restarting the IGS to apply the new configuration.
  
  
  
  Related Information:
  
  Documentation: Refer to SAP Help documentation for detailed steps on configuring IGS and RFC destinations.
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to IGS and RFC configuration.
  Logs: Review system logs (transaction SM21) and IGS logs for additional error messages that may provide more context on the issue.
  
  By following these steps, you should be able to resolve the RSTCT021 error and ensure that the IGS is properly configured and accessible.