How To Fix RSR_LAUNCH_EXCEL028 - Unable to access the custom document properties

SAP Error Message - Details

• Message type: E = Error

• Message class: RSR_LAUNCH_EXCEL - Messages for Excel Launch

• Message number: 028

• Message text: Unable to access the custom document properties

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message RSR_LAUNCH_EXCEL028 - Unable to access the custom document properties ?

  The SAP error message RSR_LAUNCH_EXCEL028 ("Unable to access the custom document properties") typically occurs when there is an issue with the integration between SAP and Microsoft Excel, particularly when trying to export or launch reports from SAP BW (Business Warehouse) to Excel. This error can arise due to several reasons, including permission issues, file corruption, or configuration problems.
  Causes:
  
  Permission Issues: The user may not have the necessary permissions to access the custom document properties in Excel.
  Excel Configuration: There may be issues with the Excel installation or configuration, such as missing add-ins or incorrect settings.
  Corrupted Excel File: The Excel file being accessed may be corrupted or not properly formatted.
  SAP BW Version Compatibility: There may be compatibility issues between the version of SAP BW and the version of Excel being used.
  Missing or Disabled Add-ins: The SAP Business Explorer (BEx) add-in for Excel may not be installed or enabled.
  
  Solutions:
  
  Check Permissions: Ensure that the user has the necessary permissions to access the custom document properties in Excel. This may involve checking user roles and authorizations in SAP.
  Repair or Reinstall Excel: If there are issues with the Excel installation, consider repairing or reinstalling Microsoft Excel.
  Check Excel Add-ins: Ensure that the SAP BEx add-in is installed and enabled in Excel. You can check this by going to File > Options > Add-ins in Excel.
  Update Software: Ensure that both SAP BW and Microsoft Excel are updated to the latest versions to avoid compatibility issues.
  Test with a New Excel File: Try exporting to a new Excel file to see if the issue persists. If it works, the original file may be corrupted.
  Check for Excel Settings: Review Excel settings related to macros and security, as these can sometimes block access to certain features.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or patches that may address this specific error.
  
  Related Information:
  
  SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  Documentation: Review the official SAP documentation for any specific configurations or requirements related to exporting data to Excel.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and resolve the error message RSR_LAUNCH_EXCEL028 effectively.