How To Fix RSR_LAUNCH_EXCEL009 - The Excel instance has loaded the wrong add-in version

SAP Error Message - Details

• Message type: E = Error

• Message class: RSR_LAUNCH_EXCEL - Messages for Excel Launch

• Message number: 009

• Message text: The Excel instance has loaded the wrong add-in version

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message RSR_LAUNCH_EXCEL009 - The Excel instance has loaded the wrong add-in version ?

  The SAP error message RSR_LAUNCH_EXCEL009 indicates that the Excel instance has loaded an incorrect version of the SAP add-in. This typically occurs when there is a mismatch between the version of the SAP BusinessObjects Analysis for Microsoft Office (or another SAP Excel add-in) installed on your system and the version that is expected by the SAP system you are trying to connect to.
  Causes:
  
  Version Mismatch: The installed add-in version does not match the version required by the SAP system.
  Multiple Add-in Versions: There may be multiple versions of the SAP add-in installed on your machine, leading to conflicts.
  Corrupted Installation: The add-in installation may be corrupted or incomplete.
  Excel Configuration: Excel may not be configured correctly to load the appropriate add-in.
  
  Solutions:
  
  
  Check Installed Add-in Version:
  
  Open Excel and go to File > Options > Add-ins.
  Check the version of the SAP add-in installed. Compare it with the version required by your SAP system.
  
  
  
  Update or Reinstall the Add-in:
  
  If there is a version mismatch, download and install the correct version of the SAP add-in from the SAP support portal or your organization's software repository.
  Uninstall any older versions of the add-in before installing the new one to avoid conflicts.
  
  
  
  Clear Excel Cache:
  
  Sometimes, clearing the Excel cache can resolve issues with loading add-ins. Close Excel, navigate to the Excel cache folder, and delete any temporary files.
  
  
  
  Check Excel Add-in Settings:
  
  Ensure that the SAP add-in is enabled in Excel. Go to File > Options > Add-ins, and check if the SAP add-in is listed under Active Application Add-ins.
  
  
  
  Repair Office Installation:
  
  If the problem persists, consider repairing your Microsoft Office installation. Go to Control Panel > Programs > Programs and Features, select Microsoft Office, and choose the Repair option.
  
  
  
  Check for Updates:
  
  Ensure that both your SAP add-in and Microsoft Office are up to date. Sometimes, compatibility issues arise from outdated software.
  
  
  
  Consult Documentation:
  
  Refer to the official SAP documentation for the specific add-in you are using. There may be additional troubleshooting steps or known issues listed.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes related to the specific add-in version you are using. SAP frequently updates their documentation and may have specific fixes or workarounds for known issues.
  Community Forums: Consider visiting SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  IT Support: If you are part of an organization, reach out to your IT support team for assistance, as they may have specific configurations or policies in place.
  
  By following these steps, you should be able to resolve the error and successfully use the SAP add-in with Excel.