How To Fix RSL_UI037 - Opened client program for sending e-mails

SAP Error Message - Details

• Message type: E = Error

• Message class: RSL_UI -

• Message number: 037

• Message text: Opened client program for sending e-mails

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

The system has passed the e-mail to the client PC. If a suitable program
is installed on the client PC, the program is opened.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message RSL_UI037 - Opened client program for sending e-mails ?

  The SAP error message RSL_UI037 typically indicates an issue related to the email functionality within the SAP system. This error can occur when the system is unable to open the client program that is responsible for sending emails. Here are some potential causes, solutions, and related information for this error:
  Causes:
  
  Email Client Not Installed: The email client (like Outlook, Thunderbird, etc.) that SAP is trying to use to send emails is not installed on the user's machine.
  Configuration Issues: The SAP system may not be properly configured to communicate with the email client.
  Missing or Incorrect Path: The path to the email client executable may be incorrect or missing in the SAP configuration.
  User Authorization: The user may not have the necessary authorizations to send emails from the SAP system.
  Network Issues: There may be network issues preventing the SAP system from communicating with the email client.
  
  Solutions:
  
  Install Email Client: Ensure that a compatible email client is installed on the machine where the SAP GUI is running.
  Check Configuration:
  
  Go to transaction code SCOT (SAPconnect) in the SAP system.
  Check the settings for the email sending method and ensure that the correct email client is configured.
  
  
  Verify Path:
  
  Check the path to the email client in the SAP settings. This can usually be found in the SAP GUI options or in the SCOT transaction.
  Ensure that the path is correct and points to the executable of the email client.
  
  
  User Authorizations: Verify that the user has the necessary authorizations to send emails. This may involve checking roles and permissions in the user profile.
  Test Email Functionality: Use the SO10 transaction to send a test email to see if the issue persists. This can help isolate whether the problem is with the specific transaction or a broader issue.
  Check Network Settings: Ensure that there are no firewall or network settings blocking the communication between SAP and the email client.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the SAP documentation related to SAPconnect and email configuration for more detailed guidance.
  Support: If the issue persists after trying the above solutions, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  By following these steps, you should be able to diagnose and resolve the RSL_UI037 error in your SAP environment.