How To Fix RSL_UI036 - Could not send e-mail. Internal error

SAP Error Message - Details

• Message type: E = Error

• Message class: RSL_UI -

• Message number: 036

• Message text: Could not send e-mail. Internal error

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message RSL_UI036 - Could not send e-mail. Internal error ?

  The SAP error message RSL_UI036: Could not send e-mail. Internal error typically indicates that there is an issue with the email sending functionality within the SAP system. This can be caused by various factors, including configuration issues, network problems, or issues with the email server.
  Possible Causes:
  
  Configuration Issues: The SAP system may not be properly configured to send emails. This includes settings in transaction codes like SCOT (SAPconnect) or SOST (Send Requests).
  SMTP Server Issues: The SMTP server settings may be incorrect, or the server may be down or unreachable.
  Authorization Issues: The user may not have the necessary authorizations to send emails.
  Network Problems: There may be network connectivity issues preventing the SAP system from reaching the email server.
  Internal Errors: There could be internal errors within the SAP system that are not directly related to email configuration.
  
  Solutions:
  
  
  Check SAPconnect Configuration:
  
  Go to transaction code SCOT and verify the configuration for SMTP. Ensure that the SMTP node is correctly configured and active.
  Check the settings for the email domain and ensure that they are correct.
  
  
  
  Test SMTP Connection:
  
  Use transaction code SOST to check the status of email messages. Look for any messages that have failed and check their details for more information.
  You can also use the Test Connection feature in SCOT to verify that the SAP system can connect to the SMTP server.
  
  
  
  Review Authorization:
  
  Ensure that the user has the necessary authorizations to send emails. Check the user roles and profiles to confirm that they include the required permissions.
  
  
  
  Check Network Connectivity:
  
  Verify that the SAP system can reach the SMTP server. You can use tools like ping or telnet to check connectivity to the SMTP server's IP address and port.
  
  
  
  Review SAP Notes:
  
  Check for any relevant SAP Notes that may address this specific error. SAP frequently releases updates and patches that may resolve known issues.
  
  
  
  Check System Logs:
  
  Review the system logs (transaction code SM21) for any additional error messages or warnings that may provide more context about the internal error.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. Provide them with detailed information about the error and any steps you have already taken.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  SCOT: SAPconnect Administration
  SOST: Send Requests
  SM21: System Log
  
  
  Email Configuration: Ensure that the email configuration aligns with your organization's email policies and that any required ports are open in your firewall settings.
  SAP Notes: Regularly check the SAP Support Portal for updates or patches related to email functionality.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the RSL_UI036 error message in SAP.