How To Fix RSDD_ZA326 - Backup server is not available. Snapshot data is incomplete (&1: &2)

SAP Error Message - Details

• Message type: E = Error

• Message class: RSDD_ZA - Messages from TREX Aggregate Area

• Message number: 326

• Message text: Backup server is not available. Snapshot data is incomplete (&1: &2)

What causes this issue?

An error occurred while getting the information about the existing
snapshots. The information could not therefore be read correctly. For
this reason, the display of the snapshots is incomplete. This means that
snapshots could exist even though they have not been categorized as
existing.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Refresh the display using the corresponding button. If the refresh does
not work, wait a moment and try again. If the problem still exists,
contact SAP support. When you do so, specify the following information:
&SYST-MSGV1&:&SYST-MSGV2&.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message RSDD_ZA326 - Backup server is not available. Snapshot data is incomplete (&1: &2) ?

  The SAP error message RSDD_ZA326 indicates that the backup server is not available, which results in incomplete snapshot data. This error typically occurs in the context of SAP BW (Business Warehouse) when the system is trying to access or process data from a backup server that is currently down or unreachable.
  Causes:
  
  Backup Server Down: The backup server may be offline for maintenance or due to a failure.
  Network Issues: There could be network connectivity problems preventing access to the backup server.
  Configuration Issues: Incorrect configuration settings in the SAP BW system regarding the backup server.
  Resource Limitations: The backup server may be overloaded or running out of resources, causing it to be unresponsive.
  
  Solutions:
  
  Check Server Status: Verify if the backup server is up and running. If it is down, you may need to restart it or contact your system administrator.
  Network Connectivity: Ensure that there are no network issues preventing access to the backup server. You can use tools like ping or traceroute to diagnose connectivity problems.
  Review Configuration: Check the configuration settings in SAP BW to ensure that the backup server is correctly defined and reachable. This may involve looking at the settings in the Data Warehousing Workbench or the relevant configuration transactions.
  Monitor Resource Usage: If the backup server is running but slow, check its resource usage (CPU, memory, disk space) to ensure it is not overloaded. You may need to optimize performance or allocate more resources.
  Logs and Traces: Review the system logs and traces for any additional error messages or warnings that could provide more context about the issue.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Documentation: Refer to the official SAP documentation for BW and backup server configurations for best practices and troubleshooting steps.
  
  If the issue persists after trying the above solutions, it may be necessary to escalate the problem to your SAP Basis team or SAP support for further assistance.