How To Fix RSDD_ZA103 - Check for inactive queue servers

SAP Error Message - Details

• Message type: E = Error

• Message class: RSDD_ZA - Messages from TREX Aggregate Area

• Message number: 103

• Message text: Check for inactive queue servers

What causes this issue?

There are inactive queue servers.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Follow the instructions of any action proposed.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message RSDD_ZA103 - Check for inactive queue servers ?

  The SAP error message RSDD_ZA103, which indicates "Check for inactive queue servers," typically arises in the context of SAP BW (Business Warehouse) or SAP BW/4HANA environments. This error is related to the data processing and extraction processes, particularly when there are issues with the queue servers that handle data requests.
  Cause:
  
  Inactive Queue Servers: The primary cause of this error is that one or more of the queue servers responsible for processing data requests are inactive or not functioning properly.
  Network Issues: There may be network connectivity issues preventing communication between the application server and the queue servers.
  Configuration Issues: Incorrect configuration settings in the SAP system can lead to queue servers not being recognized or not starting correctly.
  Resource Constraints: If the system is under heavy load or if there are insufficient resources (CPU, memory), queue servers may fail to start or may become inactive.
  
  Solution:
  
  
  Check Queue Server Status:
  
  Use transaction code SM51 to check the status of the application servers and ensure that the queue servers are active.
  Look for any servers that are marked as inactive and investigate why they are not running.
  
  
  
  Restart Queue Servers:
  
  If you find inactive queue servers, you may need to restart them. This can often be done through the SAP Management Console (SAP MC) or by restarting the application server.
  
  
  
  Check Configuration:
  
  Review the configuration settings for the queue servers in the SAP system. Ensure that they are set up correctly and that there are no misconfigurations.
  
  
  
  Monitor System Resources:
  
  Check the system's resource usage (CPU, memory, etc.) to ensure that there are enough resources available for the queue servers to operate. If the system is overloaded, consider optimizing performance or scaling resources.
  
  
  
  Review Logs:
  
  Check the system logs (transaction SM21) and the queue server logs for any error messages or warnings that could provide more context about why the queue servers are inactive.
  
  
  
  Consult SAP Notes:
  
  Look for relevant SAP Notes or Knowledge Base Articles (KBAs) that may address this specific error. SAP frequently updates its documentation and provides solutions for known issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. They can provide more detailed troubleshooting based on your specific system configuration and logs.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM51 (to check server status), SM21 (to view system logs), and RSCUSTV10 (to check and maintain settings for data transfer).
  SAP BW Documentation: Review the official SAP BW documentation for best practices on managing queue servers and troubleshooting common issues.
  Performance Monitoring: Implement monitoring tools to keep track of system performance and queue server status to proactively address issues before they lead to errors.
  
  By following these steps, you should be able to diagnose and resolve the RSDD_ZA103 error effectively.