How To Fix RSDD_ZA069 - Restart HTTP server

SAP Error Message - Details

• Message type: E = Error

• Message class: RSDD_ZA - Messages from TREX Aggregate Area

• Message number: 069

• Message text: Restart HTTP server

What causes this issue?

There is a problem with the HTTP server.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Restart the HTTP server.
You cannot start this action from the BW system. You have to run it
directly on BW Accelerator.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message RSDD_ZA069 - Restart HTTP server ?

  The SAP error message RSDD_ZA069, which indicates "Restart HTTP server," typically occurs in the context of SAP BW (Business Warehouse) or SAP BI (Business Intelligence) environments. This error is often related to issues with the HTTP server that is responsible for handling requests to the SAP system, particularly when it comes to data extraction or reporting.
  Cause:
  
  Server Configuration Issues: The HTTP server may not be properly configured or may have encountered an error that prevents it from processing requests.
  Resource Limitations: The server may be running out of resources (e.g., memory, CPU) which can lead to performance issues or failures in processing requests.
  Network Issues: There may be network connectivity problems that are affecting the communication between the client and the server.
  Updates or Changes: Recent updates or changes to the system configuration or software may have introduced instability or incompatibility.
  
  Solution:
  
  
  Restart the HTTP Server: The primary solution is to restart the HTTP server. This can often resolve temporary issues and restore normal functionality.
  
  You can do this through the SAP Management Console (SAP MC) or by using transaction codes like SMICM to manage the Internet Communication Manager (ICM).
  
  
  
  Check Server Logs: Review the server logs for any specific error messages or warnings that could provide more insight into the underlying issue. Look for logs related to the ICM or HTTP server.
  
  
  Monitor System Resources: Use transaction codes like ST02 (buffer management) and ST06 (OS monitor) to check for resource bottlenecks. If the server is under heavy load, consider optimizing performance or scaling resources.
  
  
  Network Diagnostics: Ensure that there are no network issues affecting connectivity. You can use tools like ping or traceroute to diagnose network problems.
  
  
  Review Configuration: Check the configuration settings of the HTTP server and ensure they are set correctly. This includes parameters related to timeouts, memory allocation, and connection limits.
  
  
  Consult SAP Notes: Look for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes like SMICM (to manage the ICM), SICF (to manage HTTP services), and ST22 (for dump analysis).
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  SAP Support: If the problem persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  By following these steps, you should be able to address the RSDD_ZA069 error and restore functionality to your SAP environment.