How To Fix RSCRM_APPL043 - No candidates selected for the selected target groups

SAP Error Message - Details

• Message type: E = Error

• Message class: RSCRM_APPL - Application-specific Messages CRM

• Message number: 043

• Message text: No candidates selected for the selected target groups

What causes this issue?

You tried to transfer candidates for a target group to the CRM system.
However, no candidates could be determined for the selected target
group.

System Response

No candidates could be transferred to the CRM system.

How to fix this error?

Check whether the tactical data has been loaded correctly into the BW
system and whether all master data is active. Then try the transfer
again.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message RSCRM_APPL043 - No candidates selected for the selected target groups ?

  The SAP error message RSCRM_APPL043: No candidates selected for the selected target groups typically occurs in the context of SAP CRM (Customer Relationship Management) when you are trying to execute a campaign or a selection process, and the system does not find any candidates that meet the criteria defined for the target groups.
  Causes:
  
  
  Target Group Criteria: The criteria defined for the target group may be too restrictive, leading to no candidates being selected. This can include filters based on demographics, behaviors, or other attributes that do not match any records in the database.
  
  
  Data Issues: There may be issues with the underlying data, such as missing or incorrect information in the customer records that prevent them from being included in the target group.
  
  
  Selection Method: The selection method used to define the target group may not be correctly set up or may not align with the available data.
  
  
  Campaign Status: The campaign or activity may not be active or properly configured, which can affect the selection of candidates.
  
  
  Authorization Issues: Sometimes, authorization issues can prevent the system from accessing the necessary data to select candidates.
  
  
  Solutions:
  
  
  Review Target Group Criteria: Check the criteria set for the target group. Ensure that they are not overly restrictive and that they align with the data available in the system.
  
  
  Data Validation: Validate the data in the customer records to ensure that it is complete and accurate. Look for missing attributes that are part of the selection criteria.
  
  
  Adjust Selection Method: If applicable, review and adjust the selection method used for the target group to ensure it is appropriate for the data you have.
  
  
  Check Campaign Configuration: Ensure that the campaign or activity is active and properly configured. Verify that all necessary settings are in place.
  
  
  Authorization Check: Ensure that you have the necessary authorizations to access the data required for the selection process.
  
  
  Test with Broader Criteria: As a troubleshooting step, try using broader criteria for the target group to see if any candidates are selected. This can help identify if the issue is with the criteria itself.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing CRM orders or CRMD_ORDERADM_H for accessing order administration.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Review SAP documentation on campaign management and target group selection for best practices and guidelines.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP support team or refer to SAP community forums for additional insights.