How To Fix RSCRM214 - Error when reading exception values from key figure (such as #Div0)

SAP Error Message - Details

• Message type: E = Error

• Message class: RSCRM - RSCRM: Messages

• Message number: 214

• Message text: Error when reading exception values from key figure (such as #Div0)

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message RSCRM214 - Error when reading exception values from key figure (such as #Div0) ?

  The SAP error message RSCRM214 typically occurs in the context of SAP BW (Business Warehouse) or SAP BI (Business Intelligence) when there is an issue with reading exception values from a key figure, particularly when it encounters a division by zero error (e.g., #Div0). This error can arise during the execution of queries or when processing data in InfoProviders.
  Cause:
  
  Division by Zero: The most common cause of this error is that a calculation in the query or data processing is attempting to divide by zero, which is not defined mathematically.
  Missing Exception Values: The key figure may not have the necessary exception values defined, or the data source may not be providing the expected values.
  Data Quality Issues: There may be issues with the underlying data, such as missing or incorrect values that lead to the calculation errors.
  Incorrect Query Design: The query may be incorrectly designed, leading to situations where the calculations cannot be performed as expected.
  
  Solution:
  
  Check for Division by Zero: Review the calculations in your query or data model to ensure that you are not attempting to divide by zero. You can implement checks to handle cases where the denominator is zero.
  Define Exception Values: Ensure that the key figure has the appropriate exception values defined in the InfoObject settings. This can be done in the SAP BW modeling tools.
  Data Validation: Validate the underlying data to ensure that it is complete and accurate. Look for any missing values or anomalies that could lead to calculation errors.
  Modify Query Logic: If the query is complex, consider simplifying it or breaking it down into smaller parts to isolate the issue. You can also use calculated key figures to handle exceptions more gracefully.
  Use Default Values: In some cases, you can set default values for calculations to avoid errors when encountering unexpected data.
  
  Related Information:
  
  SAP Notes: Check SAP Notes related to RSCRM214 for any specific patches or updates that may address this issue.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Documentation: Review the SAP BW documentation for best practices on handling exceptions and designing queries to avoid such errors.
  
  By following these steps, you should be able to identify the root cause of the RSCRM214 error and implement a solution to resolve it.