How To Fix RSCRM117 - Scenario &1 for CRM system &2 deactivated

SAP Error Message - Details

• Message type: E = Error

• Message class: RSCRM - RSCRM: Messages

• Message number: 117

• Message text: Scenario &1 for CRM system &2 deactivated

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message RSCRM117 - Scenario &1 for CRM system &2 deactivated ?

  The SAP error message RSCRM117 typically indicates that a specific CRM scenario (in this case, identified as &1) for a CRM system (identified as &2) has been deactivated. This can occur for various reasons, such as configuration changes, system upgrades, or manual deactivation.
  Cause:
  
  Deactivation of Scenario: The scenario in question has been explicitly deactivated in the system configuration.
  Configuration Issues: There may be issues with the configuration settings that lead to the scenario being inactive.
  Transport Issues: If the scenario was transported from another system, it might not have been activated properly.
  System Upgrade: After an upgrade, certain scenarios may not be activated automatically.
  
  Solution:
  
  
  Check Scenario Activation:
  
  Go to the transaction code CRMD_ORDER or SPRO to check the configuration settings for the CRM scenario.
  Navigate to the relevant section to see if the scenario is indeed deactivated and activate it if necessary.
  
  
  
  Review Configuration:
  
  Ensure that all necessary configurations for the scenario are correctly set up.
  Check for any dependencies that might affect the activation of the scenario.
  
  
  
  Transport Management:
  
  If the scenario was transported, ensure that all related objects were transported correctly and that the scenario is activated in the target system.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to the specific scenario for any additional steps or considerations that may be required.
  
  
  
  System Logs:
  
  Check system logs for any additional error messages or warnings that might provide more context about why the scenario is deactivated.
  
  
  
  Contact SAP Support:
  
  If the issue persists and you cannot resolve it, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, SPRO, and SE80 for checking and modifying configurations.
  SAP Notes: Search for SAP Notes related to RSCRM117 for any specific patches or updates that may address the issue.
  Documentation: Review the SAP Help Portal for detailed documentation on CRM scenarios and their configurations.
  
  By following these steps, you should be able to identify the cause of the RSCRM117 error and implement the necessary solutions to reactivate the CRM scenario.