How To Fix RSCR802 - Error while communicating with Crystal Enterprise; check SAP Gateway

SAP Error Message - Details

• Message type: E = Error

• Message class: RSCR -

• Message number: 802

• Message text: Error while communicating with Crystal Enterprise; check SAP Gateway

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message RSCR802 - Error while communicating with Crystal Enterprise; check SAP Gateway ?

  The SAP error message RSCR802 indicates an issue with communication between SAP and Crystal Enterprise (now known as SAP Crystal Server). This error typically arises when there are problems with the SAP Gateway or the connection settings between the SAP system and the Crystal Reports server.
  Causes of RSCR802 Error
  
  Network Issues: There may be network connectivity problems between the SAP system and the Crystal Enterprise server.
  Configuration Errors: Incorrect configuration settings in the SAP system or Crystal Enterprise can lead to communication failures.
  Authorization Issues: The user may not have the necessary permissions to access the Crystal Enterprise server.
  Service Availability: The Crystal Enterprise services may not be running or may be misconfigured.
  Firewall Restrictions: Firewalls or security settings may be blocking the communication between the two systems.
  
  Solutions to RSCR802 Error
  
  
  Check Network Connectivity:
  
  Ensure that the SAP system can reach the Crystal Enterprise server. You can use tools like ping or telnet to test connectivity.
  
  
  
  Verify Configuration Settings:
  
  Check the configuration settings in the SAP system for Crystal Reports. Ensure that the server name, port, and other parameters are correctly set.
  In SAP, you can check the settings in transaction code RSCR or RSCR1.
  
  
  
  Review User Authorizations:
  
  Ensure that the user account being used to connect to Crystal Enterprise has the necessary permissions to access the reports and the server.
  
  
  
  Check Crystal Enterprise Services:
  
  Verify that the Crystal Enterprise services are running. You can check this through the Crystal Management Console or the server's service management tools.
  
  
  
  Firewall and Security Settings:
  
  Check if there are any firewall rules or security settings that might be blocking the communication. Ensure that the necessary ports are open.
  
  
  
  Review Logs:
  
  Check the logs in both SAP and Crystal Enterprise for any additional error messages or warnings that could provide more context about the issue.
  
  
  
  Restart Services:
  
  Sometimes, simply restarting the Crystal Enterprise services or the SAP system can resolve transient issues.
  
  
  
  Related Information
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  Documentation: Refer to the official SAP documentation for both SAP and Crystal Reports for detailed configuration and troubleshooting guidelines.
  Support: If the issue persists, consider reaching out to SAP support for further assistance, providing them with detailed information about the error and the steps you have already taken.
  
  By following these steps, you should be able to diagnose and resolve the RSCR802 error effectively.