How To Fix RSCR017 - Error while obtaining connectivity information

SAP Error Message - Details

• Message type: E = Error

• Message class: RSCR -

• Message number: 017

• Message text: Error while obtaining connectivity information

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message RSCR017 - Error while obtaining connectivity information ?

  The SAP error message RSCR017, which states "Error while obtaining connectivity information," typically occurs in the context of SAP BW (Business Warehouse) or SAP BI (Business Intelligence) when there are issues related to data source connectivity or configuration. This error can arise in various scenarios, such as when trying to execute a query, load data, or access a data source.
  Causes of RSCR017 Error
  
  
  Incorrect Data Source Configuration: The data source may not be configured correctly in the SAP system, leading to connectivity issues.
  
  
  Network Issues: There may be network connectivity problems between the SAP system and the data source (e.g., database, external system).
  
  
  Authorization Issues: The user executing the query or data load may not have the necessary authorizations to access the data source.
  
  
  System Configuration: There may be issues with the system configuration, such as missing or incorrect settings in the BW or BI system.
  
  
  Transport Issues: If the data source or related objects were recently transported, there may be inconsistencies or missing objects in the target system.
  
  
  Database Issues: The underlying database may be down or experiencing issues, preventing access to the data.
  
  
  Solutions to RSCR017 Error
  
  
  Check Data Source Configuration:
  
  Verify that the data source is correctly configured in the SAP system.
  Ensure that the connection parameters (e.g., hostname, port, database name) are correct.
  
  
  
  Test Connectivity:
  
  Use transaction codes like DBACOCKPIT or SM59 to test the connection to the database or external system.
  Check if you can connect to the data source from the SAP system.
  
  
  
  Review Authorizations:
  
  Ensure that the user has the necessary authorizations to access the data source.
  Check roles and profiles assigned to the user.
  
  
  
  Check System Configuration:
  
  Review the configuration settings in the BW or BI system.
  Ensure that all necessary components are properly configured.
  
  
  
  Review Transport Logs:
  
  If the issue occurred after a transport, check the transport logs for any errors or warnings.
  Ensure that all necessary objects were transported correctly.
  
  
  
  Database Health Check:
  
  Check the status of the underlying database to ensure it is up and running.
  Look for any database errors or performance issues.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error.
  Apply any recommended patches or updates.
  
  
  
  Related Information
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM59 (RFC Destinations), DBACOCKPIT (Database Administration), and RSA1 (Data Warehousing Workbench).
  SAP Community: Engage with the SAP Community forums for insights and solutions from other users who may have encountered similar issues.
  SAP Support: If the issue persists, consider reaching out to SAP Support for assistance, providing them with detailed information about the error and the context in which it occurs.
  
  By following these steps, you should be able to diagnose and resolve the RSCR017 error effectively.