How To Fix RSBPCW_EXCEPTION034 - E-mail notification failure: unable to send e-mail to owner and manager

SAP Error Message - Details

• Message type: E = Error

• Message class: RSBPCW_EXCEPTION - BPC: Work Status Message Class

• Message number: 034

• Message text: E-mail notification failure: unable to send e-mail to owner and manager

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message RSBPCW_EXCEPTION034 - E-mail notification failure: unable to send e-mail to owner and manager ?

  The SAP error message RSBPCW_EXCEPTION034 indicates that there is a failure in sending email notifications to the owner and manager, typically related to Business Planning and Consolidation (BPC) processes. This error can arise due to several reasons, and here are some common causes, potential solutions, and related information:
  Causes:
  
  Email Configuration Issues: The SAP system may not be properly configured to send emails. This includes SMTP settings or missing email server configurations.
  Invalid Email Addresses: The email addresses of the owner or manager may be incorrect or not properly maintained in the system.
  Network Issues: There may be network connectivity issues preventing the SAP system from reaching the email server.
  Authorization Issues: The user executing the process may not have the necessary authorizations to send emails.
  Email Server Down: The email server itself may be down or experiencing issues.
  
  Solutions:
  
  
  Check Email Configuration:
  
  Verify the SMTP settings in the SAP system. This can usually be done in transaction code SCOT (SAPconnect Administration).
  Ensure that the email server settings are correct and that the server is reachable from the SAP system.
  
  
  
  Validate Email Addresses:
  
  Check the email addresses of the owner and manager in the relevant master data or user profiles. Ensure they are correctly formatted and valid.
  
  
  
  Test Network Connectivity:
  
  Ensure that the SAP system can communicate with the email server. You can use tools like ping or telnet to check connectivity.
  
  
  
  Review Authorizations:
  
  Ensure that the user has the necessary authorizations to send emails. This may involve checking roles and permissions in the user profile.
  
  
  
  Check Email Server Status:
  
  Verify that the email server is operational. You may need to contact your IT department or email service provider to confirm this.
  
  
  
  Review SAP Notes:
  
  Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes like SCOT (for email configuration) and SU01 (for user management) to manage email settings and user profiles.
  SAP BPC Documentation: Review the official SAP BPC documentation for any specific configurations related to email notifications.
  Logs and Traces: Check the application logs (transaction SLG1) for more detailed error messages that may provide additional context for the failure.
  
  By following these steps, you should be able to identify and resolve the issue causing the email notification failure in SAP BPC. If the problem persists, consider reaching out to SAP support for further assistance.