How To Fix RSBPC_WEB_EXCEPTION005 - Virus scan error

SAP Error Message - Details

• Message type: E = Error

• Message class: RSBPC_WEB_EXCEPTION -

• Message number: 005

• Message text: Virus scan error

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message RSBPC_WEB_EXCEPTION005 - Virus scan error ?

  The SAP error message RSBPC_WEB_EXCEPTION005 typically indicates a virus scan error that occurs when the SAP system is trying to process a file or data that is subject to virus scanning. This error can arise in various contexts, such as when uploading files to the SAP system or when the system is trying to access files that are being scanned for viruses.
  Causes:
  
  Virus Scan Configuration: The virus scan interface may not be properly configured in the SAP system.
  File Type Restrictions: The file being processed may be of a type that is restricted or not allowed by the virus scanning settings.
  Virus Scanner Issues: The external virus scanner may be malfunctioning, misconfigured, or not responding.
  Network Issues: There may be network connectivity issues between the SAP system and the virus scanner.
  File Size Limitations: The file being scanned may exceed the size limits set in the virus scanning configuration.
  
  Solutions:
  
  
  Check Virus Scan Configuration:
  
  Ensure that the virus scan settings in the SAP system are correctly configured. This includes checking the path to the virus scanner and ensuring that the correct parameters are set.
  
  
  
  Review File Types:
  
  Verify that the file types being uploaded or processed are allowed by the virus scanning configuration. If necessary, adjust the settings to permit the required file types.
  
  
  
  Test the Virus Scanner:
  
  Manually test the external virus scanner to ensure it is functioning correctly. Check for any logs or error messages that may indicate issues.
  
  
  
  Network Connectivity:
  
  Ensure that there are no network issues preventing the SAP system from communicating with the virus scanner. Check firewall settings and network configurations.
  
  
  
  File Size Settings:
  
  Review the file size limits set in the virus scanning configuration. If the file exceeds these limits, consider increasing the limits or splitting the file into smaller parts.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates available that can resolve the issue.
  
  
  
  Contact Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance. Provide them with detailed information about the error and the context in which it occurs.
  
  
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for guidance on configuring virus scanning in SAP systems.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  System Logs: Check the system logs (transaction SM21) for any additional error messages or warnings that may provide more context about the virus scan error.
  
  By following these steps, you should be able to diagnose and resolve the RSBPC_WEB_EXCEPTION005 virus scan error in your SAP system.