How To Fix RSAU335 - Intrenal error when querying a lock

SAP Error Message - Details

• Message type: E = Error

• Message class: RSAU - Update rules

• Message number: 335

• Message text: Intrenal error when querying a lock

What causes this issue?

An internal error occurred when reading a lock. We are dealing with
table &V2& of characteristic &V1& here.
Tables:
M : Master data table
T : Text table

System Response

This error points to a general problem with characteristic &V1&.

How to fix this error?

Go to the InfoObject maintenance and attempt to reactivate
characteristic &V1&. Then restart the reprocessing.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message RSAU335 - Intrenal error when querying a lock ?

  The SAP error message RSAU335, which indicates an "Internal error when querying a lock," typically occurs in the context of the SAP system's authorization management, particularly when dealing with locks on authorization objects or roles. This error can arise due to various reasons, including inconsistencies in the authorization data, issues with the underlying database, or problems with the SAP system itself.
  Causes:
  
  Database Issues: There may be inconsistencies or corruption in the database tables related to authorization.
  Lock Table Issues: The lock table may be corrupted or not functioning correctly.
  Authorization Data Inconsistencies: There may be inconsistencies in the authorization data, such as missing or incorrectly configured roles or profiles.
  System Bugs: There could be bugs in the SAP system that lead to this error, especially if you are using an older version of SAP.
  
  Solutions:
  
  Check for System Updates: Ensure that your SAP system is up to date with the latest patches and support packages. Sometimes, these errors are resolved in newer versions.
  Database Consistency Check: Run a consistency check on the database to identify and fix any inconsistencies. This can often be done using transaction codes like SE14 (Database Utility) or SE11 (Data Dictionary).
  Clear Locks: Use transaction SM12 to check for and clear any unnecessary locks that may be causing the issue.
  Check Authorization Data: Review the authorization objects and roles to ensure they are correctly configured. You can use transaction PFCG to manage roles and profiles.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error. SAP frequently releases notes that provide fixes or workarounds for known issues.
  System Logs: Check the system logs (transaction SM21) for any additional error messages or warnings that could provide more context about the issue.
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including any relevant logs or screenshots.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM12 (for lock entries), SM21 (for system logs), and PFCG (for role maintenance).
  SAP Community: Engage with the SAP Community forums where other users may have encountered similar issues and can share their solutions.
  Documentation: Review SAP documentation related to authorization management and error handling for more insights.
  
  By following these steps, you should be able to diagnose and potentially resolve the RSAU335 error in your SAP system.