How To Fix RS2HANA_AUTH437 - User is locked

SAP Error Message - Details

• Message type: E = Error

• Message class: RS2HANA_AUTH -

• Message number: 437

• Message text: User is locked

What causes this issue?

The role user is locked in SAP HANA and cannot be used.

System Response

The BW Analysis authorizations cannot be replicated while the role user
is locked.

How to fix this error?

Unlock the user in SAP HANA.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message RS2HANA_AUTH437 - User is locked ?

  The SAP error message RS2HANA_AUTH437 indicates that a user account is locked, which prevents the user from logging into the SAP system. This can occur for various reasons, such as multiple failed login attempts, administrative actions, or security policies.
  Cause:
  
  Failed Login Attempts: The user may have entered incorrect credentials multiple times, leading to an automatic lockout.
  Administrative Lock: An administrator may have manually locked the user account for security reasons.
  Password Expiration: If the user's password has expired and they have not reset it, the account may be locked.
  Security Policies: Certain security policies may enforce account lockout after a specified number of failed login attempts.
  
  Solution:
  To resolve the RS2HANA_AUTH437 error, follow these steps:
  
  
  Unlock the User Account:
  
  Log in to the SAP system with an account that has administrative privileges.
  Navigate to transaction code SU01 (User Maintenance).
  Enter the locked user's ID and click on the "Display" button.
  If the account is locked, you will see a lock icon. Click on the "Unlock" button to unlock the account.
  Save the changes.
  
  
  
  Check User Status:
  
  While in SU01, check the user status to see if there are any other issues (e.g., expired password).
  If the password is expired, prompt the user to reset it.
  
  
  
  Review Security Policies:
  
  Review the security settings in the system to understand the lockout policies and adjust them if necessary.
  Consider implementing a notification system for users to alert them before their accounts are locked.
  
  
  
  User Education:
  
  Educate users about the importance of entering correct credentials and the process for resetting passwords.
  
  
  
  Monitor Login Attempts:
  
  Monitor login attempts to identify any patterns that may indicate unauthorized access attempts.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SU01: User Maintenance
  SU10: Mass User Maintenance (for bulk unlocking)
  SUIM: User Information System (to check user logs and statuses)
  
  
  
  SAP Notes: Check SAP Notes for any specific patches or updates related to user management and security.
  
  
  Documentation: Refer to SAP Help documentation for detailed information on user management and security settings.
  
  
  By following these steps, you should be able to resolve the RS2HANA_AUTH437 error and restore access to the locked user account.