How To Fix RS2HANA_AUTH397 - User does not exist in BW

SAP Error Message - Details

• Message type: E = Error

• Message class: RS2HANA_AUTH -

• Message number: 397

• Message text: User does not exist in BW

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message RS2HANA_AUTH397 - User does not exist in BW ?

  The SAP error message RS2HANA_AUTH397 indicates that a user does not exist in the BW (Business Warehouse) system. This error typically arises when there is an attempt to access BW data or perform operations that require user authentication, but the specified user is not recognized in the BW system.
  Cause:
  
  User Not Created: The user attempting to access the BW system has not been created in the BW user management.
  User Deactivation: The user account may exist but could be deactivated or locked.
  Incorrect User ID: The user ID being used may be incorrect or misspelled.
  Authorization Issues: The user may not have the necessary authorizations to access the BW system.
  System Configuration: There may be issues with the configuration of the connection between the source system and BW.
  
  Solution:
  
  
  Create User: If the user does not exist, create the user in the BW system using transaction code SU01.
  
  Ensure that the user has the necessary roles and authorizations assigned.
  
  
  
  Check User Status: If the user exists, check the status of the user account.
  
  Use transaction code SU01 to verify if the user is active and not locked.
  
  
  
  Verify User ID: Double-check the user ID being used for any typos or errors.
  
  
  Assign Authorizations: Ensure that the user has the required authorizations to access the BW data.
  
  This may involve assigning specific roles that grant access to the necessary data and transactions.
  
  
  
  Check System Configuration: If the issue persists, review the configuration settings for the connection between the source system and BW.
  
  Ensure that the RFC connections and authorizations are correctly set up.
  
  
  
  Consult Logs: Check the system logs for any additional error messages or information that may provide more context about the issue.
  
  
  Related Information:
  
  Transaction Codes: 
  
  SU01: User Maintenance
  SU02: Role Maintenance
  SU53: Display Authorization Check
  
  
  Documentation: Refer to SAP Help documentation for user management and authorization concepts in BW.
  Support: If the issue cannot be resolved, consider reaching out to your SAP Basis or security team for further assistance.
  
  By following these steps, you should be able to resolve the RS2HANA_AUTH397 error and ensure that the user can access the BW system as intended.