How To Fix RQ253 - Payment history recording possible switched off in customer master data

RQ253 - Overview

• Message type: E = Error

• Message class: RQ - Messages for Cash Management and Forecast

• Message number: 253

• Message text: Payment history recording possible switched off in customer master data

What causes this issue?

In at least on of the lines entered, you have switched of "Record
Payment History". Switches already set in customer master records are
reset, thereby stopping paymetn history recording.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check whether you need to set the switch.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message RQ253 - Payment history recording possible switched off in customer master data ?

  The SAP error message RQ253 indicates that the payment history recording is not enabled for a specific customer in the customer master data. This can prevent the system from recording payment history for that customer, which may be necessary for various financial reporting and analysis purposes.
  
  Cause:
  The primary cause of this error is that the payment history recording option is not activated in the customer master data. This setting can be found in the customer account settings, and if it is switched off, the system will not be able to record or display payment history for that customer.
  
  Solution:
  To resolve this issue, you need to enable the payment history recording for the affected customer. Here are the steps to do this:
  
  
  Access Customer Master Data:
  
  Use transaction code XD02 (Change Customer) or FD02 (Change Customer - Company Code) in SAP.
  
  
  
  Enter Customer Information:
  
  Input the customer number and the relevant company code, then press Enter.
  
  
  
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