How To Fix RQ253 - Payment history recording possible switched off in customer master data

SAP Error Message - Details

• Message type: E = Error

• Message class: RQ - Messages for Cash Management and Forecast

• Message number: 253

• Message text: Payment history recording possible switched off in customer master data

What causes this issue?

In at least on of the lines entered, you have switched of "Record
Payment History". Switches already set in customer master records are
reset, thereby stopping paymetn history recording.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check whether you need to set the switch.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message RQ253 - Payment history recording possible switched off in customer master data ?

  The SAP error message RQ253 indicates that the payment history recording is not enabled for a specific customer in the customer master data. This can prevent the system from recording payment history for that customer, which may be necessary for various financial reporting and analysis purposes.
  Cause:
  The primary cause of this error is that the payment history recording option is not activated in the customer master data. This setting can be found in the customer account settings, and if it is switched off, the system will not be able to record or display payment history for that customer.
  Solution:
  To resolve this issue, you need to enable the payment history recording for the affected customer. Here are the steps to do this:
  
  
  Access Customer Master Data:
  
  Use transaction code XD02 (Change Customer) or FD02 (Change Customer - Company Code) in SAP.
  
  
  
  Enter Customer Information:
  
  Input the customer number and the relevant company code, then press Enter.
  
  
  
  Navigate to the Payment Transactions Tab:
  
  Go to the "Payment Transactions" tab (or similar, depending on your SAP version).
  
  
  
  Enable Payment History Recording:
  
  Look for the option related to payment history recording. This may be labeled as "Payment History" or "Payment History Recording."
  Ensure that this option is checked or enabled.
  
  
  
  Save Changes:
  
  After making the necessary changes, save the customer master data.
  
  
  
  Test the Changes:
  
  After saving, you can test the functionality by attempting to record a payment or checking the payment history for that customer.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  XD02 - Change Customer (General Data)
  FD02 - Change Customer (Company Code Data)
  FD10N - Display Customer Balances
  FBL5N - Customer Line Item Display
  
  
  
  User Roles and Authorizations:
  
  Ensure that you have the necessary authorizations to change customer master data. If you do not have the required permissions, contact your SAP administrator.
  
  
  
  Impact on Reporting:
  
  Enabling payment history recording is crucial for accurate financial reporting and analysis. It allows the organization to track payment patterns and manage customer credit more effectively.
  
  
  
  Documentation:
  
  Refer to SAP Help documentation for more detailed information on customer master data management and payment history settings.
  
  
  
  By following these steps, you should be able to resolve the RQ253 error and enable payment history recording for the specified customer.