How To Fix RPLM_RECORD_RESULTS038 - Graphic is hidden due to problems with the internet graphic server

SAP Error Message - Details

• Message type: E = Error

• Message class: RPLM_RECORD_RESULTS - Messages for Results Recording for Portal Role

• Message number: 038

• Message text: Graphic is hidden due to problems with the internet graphic server

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message RPLM_RECORD_RESULTS038 - Graphic is hidden due to problems with the internet graphic server ?

  The SAP error message RPLM_RECORD_RESULTS038 indicates that a graphic is hidden due to issues with the internet graphic server. This typically occurs in the context of SAP applications that utilize graphical representations, such as SAP PLM (Product Lifecycle Management) or other modules that rely on graphical data.
  Cause:
  
  
  Internet Graphic Server Issues: The primary cause of this error is a problem with the Internet Graphic Server (IGS) that is responsible for rendering graphics in SAP. This could be due to:
  
  The IGS service not running or being misconfigured.
  Network issues preventing access to the IGS.
  Firewall settings blocking the communication between the SAP system and the IGS.
  Incorrect URL or path settings for the IGS in the SAP configuration.
  
  
  
  Browser Compatibility: Sometimes, the browser being used may not be compatible with the graphics being rendered, leading to display issues.
  
  
  SAP GUI Settings: Incorrect settings in the SAP GUI or the application itself may also lead to this error.
  
  
  Solution:
  
  
  Check IGS Status:
  
  Ensure that the Internet Graphic Server is running. You can check this in the SAP system by navigating to transaction SMICM and looking for the IGS status.
  If it is not running, start the IGS service.
  
  
  
  Configuration Check:
  
  Verify the configuration settings for the IGS in the SAP system. This includes checking the URL and ensuring it points to the correct server.
  Ensure that the IGS is properly configured to handle the types of graphics being requested.
  
  
  
  Network and Firewall Settings:
  
  Check network connectivity to the IGS server. Ensure that there are no network issues preventing access.
  Review firewall settings to ensure that they are not blocking the necessary ports for the IGS.
  
  
  
  Browser Settings:
  
  If you are using a web browser to access SAP, try using a different browser or updating the current browser to the latest version.
  Clear the browser cache and cookies, as this can sometimes resolve display issues.
  
  
  
  SAP Notes:
  
  Check for any relevant SAP Notes that may address this specific error. SAP frequently releases updates and patches that may resolve known issues.
  
  
  
  Contact Support:
  
  If the issue persists after trying the above solutions, consider reaching out to your SAP support team or consulting SAP's support portal for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes like SMICM (ICM Monitor) to monitor the status of the Internet Communication Manager and IGS.
  SAP Documentation: Review SAP documentation related to the Internet Graphic Server for detailed configuration and troubleshooting steps.
  System Logs: Check system logs for any additional error messages that may provide more context about the issue.
  
  By following these steps, you should be able to diagnose and resolve the RPLM_RECORD_RESULTS038 error effectively.