How To Fix RMXTSTABI016 - No e-mail address is known; information mail was not sent

SAP Error Message - Details

• Message type: E = Error

• Message class: RMXTSTABI - Messages for Stability Study in TMS

• Message number: 016

• Message text: No e-mail address is known; information mail was not sent

What causes this issue?

The system could not determine an e-mail address and since no address
was specified manually, no information mail could be sent.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Enter the address data for the users concerned so that
information mails can be sent during future stability studies.
If you want to inform the project manager about the change, you
have to send an e-mail manually from your mail program.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message RMXTSTABI016 - No e-mail address is known; information mail was not sent ?

  The SAP error message RMXTSTABI016 indicates that the system is unable to send an information email because it does not have a valid email address associated with the relevant user or recipient. This can occur in various scenarios, such as when trying to send notifications, alerts, or reports via email.
  Cause:
  
  Missing Email Address: The most common cause is that the user profile does not have an email address assigned.
  Incorrect User Configuration: The user may not be properly configured in the system, or the email address may be incorrectly formatted.
  User Type: The user might be a system user or a technical user that does not have an email address assigned.
  Email Configuration Issues: There may be issues with the email configuration in the SAP system itself.
  
  Solution:
  
  
  Check User Profile:
  
  Go to transaction code SU01 (User Maintenance).
  Enter the user ID that is generating the error.
  Check the Address tab to ensure that a valid email address is entered in the "E-mail" field.
  
  
  
  Update Email Address:
  
  If the email address is missing or incorrect, update it with a valid email address.
  Save the changes.
  
  
  
  Check User Type:
  
  Ensure that the user is not a technical user or a system user that typically does not require an email address.
  
  
  
  Email Configuration:
  
  Verify the email configuration in the SAP system. This can be done through transaction SCOT (SAPconnect Administration).
  Ensure that the SMTP settings are correctly configured and that the email server is reachable.
  
  
  
  Testing Email Functionality:
  
  After making changes, you can test the email functionality by sending a test email from the SAP system to ensure that it is working correctly.
  
  
  
  Consult Documentation:
  
  If the issue persists, consult SAP documentation or support for further troubleshooting steps.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  SU01: User Maintenance
  SCOT: SAPconnect Administration
  
  
  Email Configuration: Ensure that the SMTP settings are correctly configured in the SAP system to allow for email sending.
  User Roles: Check if the user has the necessary roles and authorizations to send emails.
  
  By following these steps, you should be able to resolve the RMXTSTABI016 error and ensure that emails can be sent successfully from the SAP system.