How To Fix RMPS_GENERAL072 - Record/case does not contain any incoming post items to be answered

RMPS_GENERAL072 - Overview

• Message type: E = Error

• Message class: RMPS_GENERAL - Gen. Messages Classes Records Management for Public Sector

• Message number: 072

• Message text: Record/case does not contain any incoming post items to be answered

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message RMPS_GENERAL072 - Record/case does not contain any incoming post items to be answered ?

  The SAP error message RMPS_GENERAL072, which states "Record/case does not contain any incoming post items to be answered," typically occurs in the context of the SAP Customer Relationship Management (CRM) or SAP Case Management modules. This error indicates that the system is unable to find any incoming posts (such as messages, emails, or other communications) associated with a specific case or record that you are trying to respond to.
  Causes:
  
  No Incoming Posts: The most straightforward cause is that there are simply no incoming posts associated with the case or record you are trying to access.
  Incorrect Case/Record: You may be trying to respond to a case or record that does not have any related incoming posts.
  Data Synchronization Issues: There may be issues with data synchronization between different systems or modules, leading to missing posts.
  Authorization Issues: You may not have the necessary permissions to view the incoming posts for the case.
  System Configuration: There