How To Fix RMPS_GENERAL072 - Record/case does not contain any incoming post items to be answered

SAP Error Message - Details

• Message type: E = Error

• Message class: RMPS_GENERAL - Gen. Messages Classes Records Management for Public Sector

• Message number: 072

• Message text: Record/case does not contain any incoming post items to be answered

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message RMPS_GENERAL072 - Record/case does not contain any incoming post items to be answered ?

  The SAP error message RMPS_GENERAL072, which states "Record/case does not contain any incoming post items to be answered," typically occurs in the context of the SAP Customer Relationship Management (CRM) or SAP Case Management modules. This error indicates that the system is unable to find any incoming posts (such as messages, emails, or other communications) associated with a specific case or record that you are trying to respond to.
  Causes:
  
  No Incoming Posts: The most straightforward cause is that there are simply no incoming posts associated with the case or record you are trying to access.
  Incorrect Case/Record: You may be trying to respond to a case or record that does not have any related incoming posts.
  Data Synchronization Issues: There may be issues with data synchronization between different systems or modules, leading to missing posts.
  Authorization Issues: You may not have the necessary permissions to view the incoming posts for the case.
  System Configuration: There could be configuration issues in the SAP system that prevent incoming posts from being recorded or displayed correctly.
  
  Solutions:
  
  Check Incoming Posts: Verify that there are indeed incoming posts associated with the case. You can do this by navigating to the case and checking the communication history or related documents.
  Verify Case/Record: Ensure that you are working with the correct case or record. Double-check the case number or ID to confirm.
  Review Authorizations: Check your user authorizations to ensure you have the necessary permissions to view incoming posts for the case.
  Data Synchronization: If you suspect data synchronization issues, consult with your IT or SAP Basis team to ensure that all relevant data is synchronized correctly.
  Consult Documentation: Review SAP documentation or help resources for any specific configurations or settings that may need to be adjusted.
  Contact Support: If the issue persists, consider reaching out to SAP support or your internal SAP support team for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM or Case Management that can help you navigate cases and posts.
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide additional insights or patches that can resolve the issue.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and potentially resolve the RMPS_GENERAL072 error in your SAP system.